topic Re: Full Screen Misalignment on Replays for iPhone XS Max in Arlo Pro 2

Full Screen Misalignment on Replays for iPhone XS Max

Alô — Wed, 28 Nov 2018 19:38:17 GMT

Hello,

After the recent update for iOS app, the replay on fullscreen is not properly aligned to the iPhone XS Max phone. The screen shrinks smaller, leaves about quarter-inch margins to the edges of the screen, and shifts up so much that I barely see the icons on the top. Thus, I cannot access any of those icons on the top of the replay screen. Anybody has iPhone XS Max and experiences this?

Re: Full Screen Misalignment on Replays for iPhone XS Max

JessicaP — Mon, 03 Dec 2018 17:53:54 GMT

Hey @Alô,

Are you running the latest iOS version and Arlo app version (which is 2.6.3)? Could you share a screenshot where the replay on full screen not properly aligned on your iPhone XS Max?

Re: Full Screen Misalignment on Replays for iPhone XS Max

Alô — Wed, 16 Jan 2019 17:35:41 GMT

Hello,

Sorry for the late response. I never thought there would be a follow-up by the Arlo team. This is great customer service. Please see attachment for the issue that I've mentioned about screen fitting issue with iPhone XS Max for Arlo Pro 2.

Thanks

Arlo Pro 2 on iPhone XS Max

Re: Full Screen Misalignment on Replays for iPhone XS Max

JessicaP — Wed, 16 Jan 2019 22:15:02 GMT

Thanks for providing the screenshot! Our team is currently aware about this issue and is still investigating further. We will provide an update once we have more information to share. We appreciate your patience and understanding regarding this.