topic Re: Geofencing shows unavailable on second device in Arlo Pro 2

Geofencing shows unavailable on second device

poloka — Fri, 09 Mar 2018 14:15:09 GMT

My second device shows “Unavailable” in the geofencing settings for its location. Because of this geofencing doesn’t work for the second device. I have tried the tricks of disabling all devices from the setting, saved, and re added; disable location services and enabled on phones, uninstalled Arlo and reinstalled. How do I fix so second device uses geofencing?

OS: iOS 11.2.6
Carrier: AT&T
Devices: iPhone 7+ (both)

Re: Geofencing shows unavailable on second device

JamesC — Mon, 12 Mar 2018 17:15:15 GMT

poloka,

Is the app open and running on the second device and does that device have it's own account set up via the Grant Access feature?

JamesC

Re: Geofencing shows unavailable on second device

poloka — Mon, 12 Mar 2018 18:38:02 GMT

Yes and yes. Even with the app open, location set to Always, cellular data enabled, it does not detect the device.

Re: Geofencing shows unavailable on second device

JamesC — Tue, 13 Mar 2018 17:05:07 GMT

poloka,

Are there any special characters in the iOS devices name? Some users have experiencing issues due to special characters (JamesC's iPhone). Remove the special characters (JamesCiPhone), refresh your enabled devices list and see if you still get the same behavior.

JamesC

Re: Geofencing shows unavailable on second device

poloka — Wed, 14 Mar 2018 23:41:05 GMT

Hmm, both iPhones listed in the screenshot have the same version of the app and you can see “Greg’s” is working where as “Tami’s” is not.

Re: Geofencing shows unavailable on second device

poloka — Thu, 15 Mar 2018 22:21:36 GMT

Finally got device to show enabled by removing the single quote from the second device even though the primary had one and worked. But now with it enabled it rarely identifies its in the home network and disabled. Killed the app, came back in and still armed. This this system is terrible.

Re: Geofencing shows unavailable on second device

RChobby — Thu, 15 Mar 2018 23:43:28 GMT

I was on the phone for an hour today with level two tech support, they admit there are recent new geofencing problems on the Netgear side, and to be patient for a future update. My problem is with my wife’s phone not arming the system consistently as she travels in and out of the geofenced area.

Re: Geofencing shows unavailable on second device

Boomer_1 — Sun, 18 Mar 2018 20:04:22 GMT

I think this just started after this last update or maybe an update to the Hub. Mine has worked solid annd automatic for the past year and just the last week or so it constant shows my wife's unavailble. And on occassion it does not pick up that we both left the house and still shows us in-zone. Before it was pretty automatic. I am leaning towards some sort of change they made to the hub. The reason being, I have 4 Arlo Pro cameras as well as 1 Arlo Go running in my app. The 4 connected the Hub have this problem with Geo-fencing not working wile the geo-fencing in the Arlo Go seems unaffected at least so far.

Re: Geofencing shows unavailable on second device

Lwstack2001 — Wed, 21 Mar 2018 02:08:51 GMT

Not a hub problem particularly. Exactly the same happening on a 3 Arlo Q system. Tried every suggestion possible. My wife’s iPhone 7 always unavailable.

Re: Geofencing shows unavailable on second device

Boomer_1 — Wed, 21 Mar 2018 03:40:42 GMT

As it turns out it did start affecting my Arlo Go camera as well. It is in issue with this latest app update. Has worked reliably until this last update. Now it is totally useless. Sometime is says we are both In-Zone when we are gone and other times it thinks only one of us is In-Zone. Never have to give it much of a second thought until after the last update. Makes it pretty useless as a security system for short trips. Netgear needs to fix this sooner rather than later.

Re: Geofencing shows unavailable on second device

JamesC — Wed, 21 Mar 2018 15:03:11 GMT

Engineering is currently aware of and investigating an issue with Geofencing that is affecting some users. I will provide an update as soon as I have more information.

JamesC

H7 FW 1.2.16720

TommyA — Wed, 21 Mar 2018 16:45:01 GMT

Geofencing problem after update. Suddenly, after both iPhone and Arlo app, update, Geofencing does not work. Seems to be a problem both in Arlo and iOS. When home, I can see my phone in the map, but when I check active devices, it’s out of zone. This is for all three iPhones in the family. Mix of 6 and 7...
Anyone had same issue?
Br
//Tommy

Re: Geofencing shows unavailable on second device

Boomer_1 — Wed, 21 Mar 2018 19:05:28 GMT

James, ok thanks. It had gotten pretty much automatic and now it is not even usable. It seems to have happened around the last time the IOS app came out, but not 100% sure about that. It has been in just the past couple of weeks.It is a must feature for security cameras. Hope they get it fixed very soon.

Re: Geofencing shows unavailable on second device

Alksion — Thu, 22 Mar 2018 00:25:58 GMT

I work in IT. I thought I was going crazy.

Re: Geofencing shows unavailable on second device

iamcrd — Thu, 22 Mar 2018 05:00:49 GMT

This now is not just for the secondary device. Even the primary doesn't work. And it has been more than 10days that geo-fencing has stopped working. Arlo's location tracking service doesnt follow the device(s) anymore.

Re: Geofencing shows unavailable on second device

jembleton — Thu, 22 Mar 2018 19:47:07 GMT

Geofencing continues to be a problem with this system. I'm very disappointed.

Re: H7 FW 1.2.16720

jembleton — Thu, 22 Mar 2018 19:48:20 GMT

Geofencing continues to be a problem and customer support is useless.

Re: Geofencing shows unavailable on second device

Boomer_1 — Thu, 22 Mar 2018 23:04:31 GMT

James, We are currently running IOS v 2.4.7 of the Arlo app on our phones with Arlo Pro with 4 cameras, plus an Arlo Go camera which operates outside the Home Hub, but is confugured in the app. I tested one of my earlier iPhones with my original Arlo wireless Hub configured with 2 Arlo Pro cameras and a couple of Wireless cameras. With the iPhone configured with IOS Arlo app v 2.4.5 Geo-Fencing works fine. Not sure what the new great eature they were deploying, but your Aboot and Costello Engineers have made this platform pretty useless as a security system.

Re: Geofencing shows unavailable on second device

Lwstack2001 — Fri, 23 Mar 2018 00:58:10 GMT

Agree with previous comment. All worked fine for almost a year until very recently. (Last app update seems suspect). Also not seeing just unavailable on SE one device now but both devices. Could be unavailable or have wrong status of in zone or out of zone at random. Geosensing is completely non functional at two homes for me.

Re: Geofencing shows unavailable on second device

Alksion — Fri, 23 Mar 2018 03:02:26 GMT

As mentioned they acknowledged the issue. I am just manually arming and disarming. Hopefully they come out with a fix soon!