topic Re: 2.7.0 Iphone6 Ipad2 in Arlo Pro 2

Arlo 2 - Problems With Iphone App v2.7.0

daytonaviolet — Mon, 14 Jan 2019 21:32:41 GMT

I just installed Arlo v2.7.0 on my iphone XS Max runing ios12. The moment i click on a camera and view it live the entire phone FREEZES? One would think that Arlo verified this revision before releasing it on the Apple App Store.

When can we expect an update version?

My Arlo App was starting to be frozen on my Iphone XSMax this morning (1/8/2019)

steveli — Tue, 08 Jan 2019 19:10:22 GMT

My Arlo App was starting to be frozen on my Iphone XSMax this morning (1/8/2019). I was working fine yesterday but was getting to freeze this morning. I have to turn off my iphone completely to get my iphone working again. Once you hit the live streaming button on the screen, it get freezed. Need help to resolve this problem ASAP.

Re: My Arlo App was starting to be frozen on my Iphone XSMax this morning (1/8/2019)

ChrisFNP — Tue, 08 Jan 2019 19:43:49 GMT

I'm really worried by quality of app development. Especially Android App looks like it was written by 15 yo who is learning how to code.

Re: My Arlo App was starting to be frozen on my Iphone XSMax this morning (1/8/2019)

steveli — Tue, 08 Jan 2019 20:29:08 GMT

I found the frozen was started after my App was updated to version 2.7.0

Arlo app unusable after upgrade to 2.7

Cyzek86 — Tue, 08 Jan 2019 21:16:44 GMT

Hello, after my phone (iPhone Xs Max) automatically upgraded Arlo app to version 2.7 , it became completely unusable! Not only it is not responsive but it freezes the whole phone (reset is required). How is that possible for a vendor providing a security and baby monitoring (!) solutions for a substantial price? Stability should be a priority !
Please fix ASAP as my baby monitor becomes useless now.

Re: My Arlo App was starting to be frozen on my Iphone XSMax this morning (1/8/2019)

boltentwins — Wed, 09 Jan 2019 00:21:29 GMT

There should be public beta testing. So when the final version is release we will not have so many bugs. I like the new update a lot of good changes but introduced new bugs.

Re: Arlo 2 - problems with iphone app v2.7.0

AncientGeek — Wed, 09 Jan 2019 14:36:44 GMT

@daytonaviolet wrote:

I just installed Arlo v2.7.0 on my iphone XS Max runing ios12. The moment i click on a camera and view it live the entire phone FREEZES? One would think that Arlo verified this revision before releasing it on the Apple App Store.

When can we expect an update version?

I am experiencing tremendous difficulties with our devices as well. iPhone X and XS and 11" iPad Pro & iPad Air 2.

The app crashes. It takes 40 seconds to 2 minutes for the initial screen to populate and allow scrolling on our iPads. It is a bit faster on the iPhones, but still problematic. On the Air 2, my wife can no longer see the images in the Library. They all show up as frames with a swirling circle in the middle. I can touch them and see the video, but the thumbnails don't show up. Eventually the app crashes.

Arlo, you have shot us and yourself in the foot again. You were just starting to recover from the October 20th fiasco and now this!

App Freezing After 2.7.0

Sierra1 — Mon, 14 Jan 2019 21:30:46 GMT

2.7.0 was updated on iphone6 and ipad2 system keeps freezing app, then when does start it shuts down app after 10 sec. iPhone version 12.1.2 iPad 12.1.1 any help please.

Re: 2.7.0 Iphone6 Ipad2

JPC — Wed, 09 Jan 2019 16:20:29 GMT

Try deleting the App and re-install.. Also, try logging out the Account under Profile and log back in.. See if it helps..

Re: Arlo 2 - problems with iphone app v2.7.0

ShayneS — Thu, 10 Jan 2019 18:28:34 GMT

Is it possible to update to the latest IOS & test again?

Re: Arlo 2 - problems with iphone app v2.7.0

AncientGeek — Thu, 10 Jan 2019 18:41:42 GMT

I am on the latest versions of iOS. 12.1.1 for iPads. 12.1.2 for iPhones.

Re: 2.7.0 Iphone6 Ipad2

Sierra1 — Thu, 10 Jan 2019 18:44:47 GMT

Prodigy
Thanks for info deleted app reinstall, log in log out still having issues going dark then shutting down after a few minutes.

Re: Arlo 2 - problems with iphone app v2.7.0

daytonaviolet — Thu, 10 Jan 2019 19:43:47 GMT

Ios12.1 ans iOS12.1.2 fixes esim issues as well x5 phone issues . These have no effect on arlo 2.7 freezing issues.

Re: My Arlo App was starting to be frozen on my Iphone XSMax this morning (1/8/2019)

daytonaviolet — Thu, 10 Jan 2019 19:48:33 GMT

I don’t think arlo has ever tested this 2.7 version on the phone iOS12 which is pathetic. If this continues to occur, I’m returning my arlo pro2 back to Costco. I currently have nest doorbell, smoke detector and thermostats and I never experienced issues like this. I’ll stick around for a few days to see if this gets resolved in a timely manner. Else .. nest cameras here I come 😇

Re: Arlo 2 - problems with iphone app v2.7.0

stuckpipe — Fri, 11 Jan 2019 01:20:27 GMT

I have 15 cameras on Arlo 2.7 and it crashes every time I open it on the iPad. Once a single camera is refreshed, the whole screen locks up. The last 6 cameras all have black screens with forward arrows and tries to update but crashes. Captured photos pop up with “This video not able to play because your device doesn’t support HEVC form. Please play it on a different device. Got it.” The menu buttons are offset look like a amateur programmer made the display up. The iPad and iPhone are worthless and just waste my time. Also, one ArloQ camera show strong battery and single but unable to connect. The PC version seems to be stable, also v2.7. Get fixed please. I really feel sorry for all the new Christmas buyers. Support Desk had no clue.

Re: 2.7.0 Iphone6 Ipad2

tone_trainer — Fri, 11 Jan 2019 15:35:47 GMT

I have the same problem and have tried the same remedies..

Its not the first time either, very buggy app at the moment.

Logging into Arlo in browser is absolutely fine..

Tony

App Freezing After 2.7.0

JPC — Mon, 14 Jan 2019 21:31:00 GMT

Am experiencing the same.. For now, the only alternative is accessing it thru web or if you can go back to previous working version of the App.. We all just have to wait for the talented Arlo Engineers to polish these bugs.. It could take a few weeks or months.. I recommend from time to time check back on any update on their App store to download and maybe we get lucky for a fix.. Sadly, that's how it is with this company..

Re: Arlo 2 - problems with iphone app v2.7.0

stuckpipe — Sat, 12 Jan 2019 00:05:51 GMT

Just tried to take a snapshot on my iPad, the icons are missing to do it?

Re: Arlo 2 - problems with iphone app v2.7.0

ShayneS — Sat, 12 Jan 2019 00:07:35 GMT

@stuckpipe

"Just tried to take a snapshot on my iPad, the icons are missing to do it?"

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Arlo 2 - problems with iphone app v2.7.0

AncientGeek — Sat, 12 Jan 2019 00:41:28 GMT

@stuckpipe wrote:

Just tried to take a snapshot on my iPad, the icons are missing to do it?

Though not quite as good, a workaround, of course, is to take a screenshot. It won’t be in your library, but at least you will have the photo.