topic Re: Login issues to Arlo account via a Windows desktop in Arlo Pro 2

Login issues to Arlo account via a Windows desktop

Epivaz — Sun, 13 Jan 2019 00:54:49 GMT

I just installed my new bundled Arlo Pro 2 system today with 5 cameras. I set it up using the app via my ipad. Everything works great except when I tried to login into my arlo account via a windows desktop using the chrome browser nothing happens? I'm also using Kaspersky Internet secuirty on this computer. Any ideas?

Re: Login issues to Arlo account via a Windows desktop

steve_t — Sun, 13 Jan 2019 09:02:35 GMT

If you search, you'll see the Kaspersky definitely is the issue. There will be some threads that'll tell you how to allow you to access Arlo

Re: Login issues to Arlo account via a Windows desktop

jguerdat — Sun, 13 Jan 2019 15:01:57 GMT

Basically you need to whitelist arlo.netgear.com in Kaspersky.

Re: Login issues to Arlo account via a Windows desktop

Epivaz — Mon, 14 Jan 2019 06:39:46 GMT

Adding arlo.netgear.com to a trusted list of URLs, aka as whitelisting, within Kaspersky's Web anti-Virus settings won't fix the login problem.

What must be done is to add arlo.netgear.com to the manage exclusions list under: Settings>Additional>Network>Encrypted Connections Scanning>Manage Exclusions. After ensuring the exclusion is "active" , restart the computer. Once these steps have been completed, you will be able to login into your arlo.netgear.com account. I'm using a Windows 10 desktop, Chrome browser, and Kaspersky Internet Security v19.0.0.1088 (d). Hope this helps those having login issues with Windows desktops using Kaspersky Internet Security.

Re: Login issues to Arlo account via a Windows desktop

jguerdat — Mon, 14 Jan 2019 14:01:18 GMT

Some have reported that whitelisting has worked but we don't know what steps were used to accomplish this so they may have done what you suggest. I've saved your process for future threads that are likely to pop up.