topic Re: Arlo Pro 2 Cannot Discover My Device in Arlo Pro 2

Arlo Pro 2 Cannot Discover My Device

Transparent_guy — Mon, 17 Sep 2018 20:37:55 GMT

Both of required lights are green, the discovery fails each time I try to connect. I have already done the reset a couple of times as well.

Thank you.

Arlo Pro 2 Cannot Discover My Device

jguerdat — Mon, 17 Sep 2018 20:38:08 GMT

What device are you using to set the system up? Is it on the same network as the base (which is connected to your router, right?).

Re: Arlo Pro 2 Cannot Discover My Device

itsPatchy — Fri, 11 Jan 2019 06:13:22 GMT

Hey, I have the same issue.

Did you resolve this?

Thanks,

James

Re: Arlo Pro 2 Cannot Discover My Device

jguerdat — Fri, 11 Jan 2019 13:37:40 GMT

What have you tried? What do you see? WHat are the LEDs on the base showing?

Re: Arlo Pro 2 Cannot Discover My Device

Transparent_guy — Fri, 11 Jan 2019 16:04:41 GMT

Hi James.

It was some time back, but if I recall correctly, I had a VPN running on my phone. I think it worked after I disabled the VPN. It was able to see my device after that. I don't see why that would cause an issue, so it might have been a coincidence.

I hope this helps.

Keep trying!

Re: Arlo Pro 2 Cannot Discover My Device

jguerdat — Fri, 11 Jan 2019 22:05:41 GMT

The VPN creates a channel to a remote server to encrypt traffic. If it doesn't allow local traffic access the base wouldn't be found since it's not inside that channel. If the VPN was between the router and the remote server, I would think local traffic would be available.