topic Arlo Pro 2 Base Constantly Offline in Arlo Pro 2

Arlo Pro 2 Base Constantly Offline

Me1234 — Wed, 16 Jan 2019 22:00:23 GMT

Just updated to firmware 2.70 and the base constantly goes offline. I reset the modem and base to get it back online, but it then just goes offline again shortly.

Arlo Pro 2 Base Constantly Offline

George61 — Wed, 16 Jan 2019 22:00:34 GMT

I run into the same problem sometimes and what I do I turned my phone off (shut it off) and the turn it back on, when I check my arlo cameras everything is working condition.

Arlo Pro 2 Base Constantly Offline

Me1234 — Wed, 16 Jan 2019 22:00:45 GMT

It’s not the cameras that are offline. It’s the base station. I reboot the modem and then the base station and that gets that back online but then 10 minutes later it’s offline again. Base is connected directly to modem.

Re: Arlo Pro 2 base constantly offline

ShayneS — Wed, 16 Jan 2019 22:01:35 GMT

@Me1234

What firmware is your base station running? When it goes offline, what are the status LEDs on the front of the base station displaying?

Re: Arlo Pro 2 base constantly offline

Me1234 — Wed, 16 Jan 2019 22:11:55 GMT

Ok I figured it out. As I mentioned I was connecting the base station directly to the modem since I was limited in the Ethernet ports on the router. I swapped it out and connected to the router and that seemed to solve the issue. The issue only came up after I updated the latest firmware. It worked previously but seems that you need to connect to router after the update.