topic Re: "Timing Out" AND "Device Failed To Connect, Please Try Again" in Arlo Pro 2

"Timing Out" AND "Device Failed To Connect, Please Try Again"

ggtaylor — Thu, 10 Jan 2019 00:07:20 GMT

When I sign in to my Arlo account and click the green arrow (to view the camera in "LIVE" mode) it either tells me it's "Timed Out" or "Device Failed to Connect, Please Try Again". I've reset the base, turned off the base, unplugged the base and done everything I can think of my end before I came here! Except I haven't tried to re-"sync" the camera's again. Dunno if that'll work..

Any idea's what's going on?

Re: "Timing Out" AND "Device Failed To Connect, Please Try Again"

Glasto — Wed, 09 Jan 2019 17:30:17 GMT

Starting getting that now. Annoying. Please help people.

Re: "Timing Out" AND "Device Failed To Connect, Please Try Again"

jguerdat — Wed, 09 Jan 2019 18:36:01 GMT

It seems to be working here just fine on Spectrum. What ISP and where?

Re: "Timing Out" AND "Device Failed To Connect, Please Try Again"

ggtaylor — Wed, 09 Jan 2019 20:01:22 GMT

Using Cox in Oklahoma. I found that switching channels on my router helped a bit, but didn't make it like it used to be. I use to be able to click the "live" button on the camera to watch and talk to people. Now the lag is sooooo bad it's anywhere from a minute to three minutes behind. My upload speed is around 11 Mbps. I read a lot on this issue last night and it seems this has been an ongoing issue with many users/purchasers. Something about a firmware update done sometime in August. Not really sure why this is happening now. I've turned off the modem to my ISP, turned off my modem and turned off the base station to Arlo for several hours to get rid of the "catched" crap. That didn't work. I re-synced my cameras. That didn't work. This all leads me to believe its a firmware issue. And, Arlo, doesn't give a crap.

Re: "Timing Out" AND "Device Failed To Connect, Please Try Again"

Glasto — Thu, 10 Jan 2019 11:20:53 GMT

Any better ggtaylor?

Re: "Timing Out" AND "Device Failed To Connect, Please Try Again"

ggtaylor — Thu, 10 Jan 2019 14:20:36 GMT

A little. It still glitches when trying to talk or hear someone; lags too. I think changing "channels" on my router helped, but I shouldn't have to do that. I've changed channels 3 times. As of now, it's as good as it's gonna get. Like I said; Arlo clearly doesn't give a crap.

Thanks for asking, though.

Re: "Timing Out" AND "Device Failed To Connect, Please Try Again"

ShayneS — Thu, 10 Jan 2019 16:19:16 GMT

@ggtaylor

Due to the amount of issues described I have opened a case for you. I will contact you via private message with further information.

Re: "Timing Out" AND "Device Failed To Connect, Please Try Again"

Kirsten_B — Sat, 12 Jan 2019 06:19:14 GMT

I'm having the same problem. I can connect fine using my phone on the same WiFi but Google Chrome on my laptop keeps returning this error!

Such a pain as I like to chromecast my Baby Monitor to the TV so I can get things done!

Re: "Timing Out" AND "Device Failed To Connect, Please Try Again"

ShayneS — Mon, 14 Jan 2019 17:06:22 GMT

@Kirsten_B

Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support