topic I Cannot Log In To The App in Arlo Pro 2

I Cannot Log In To The App

Carmella — Wed, 09 Jan 2019 22:41:33 GMT

Someone please help!! The arlo app has kicked me out & wont let me back in. I can see the cameras on my laptop but not my phone. Tech support keeps telling me to call my email company. I did & they said they haven’t blocked anyone from my email. I need to talk to someone in corporate. Does anyone have the corporate number?

I Cannot Log In To The App

jguerdat — Wed, 09 Jan 2019 22:42:13 GMT

The app doesn't use your email. It uses your email address as a username but that's it. I would reboot the phone and reinstall the app.

I Cannot Log In To The App

Carmella — Wed, 09 Jan 2019 22:42:25 GMT

Already did that 10 times.. and according to tech support your reply is not completely accurate.. The app kicked me out & then asked me to log back in. When I tried it kept telling me that an email verification was sent but it wasn’t

Re: App shut down

jguerdat — Wed, 09 Jan 2019 18:12:23 GMT

Never seen that email message nor has anyone ever stated this before. Use a computer to log in and check your profile to see if the email address has been verified. If not, do so. Also, check your email spam folder for the email.