topic Re: Audio detected when audio turned off completely in Arlo Pro 2

Audio detected when audio turned odd completely

sdrj — Mon, 07 Jan 2019 10:59:28 GMT

Can someone please explain why I can still get audio alerts when audio is turned off

Wind is causing casuing alerts to be sent to me so I turned off the audio in camera audio settings but am still receiving the alerts (push notifications)

Have tried a different camera and still happens

Have re-booted the Base Station and still happens

Have re-synced camera and still happens

What is wrong with these cameras

I try to contact via Live Chat and am told unavailable but states on page can be contacted anytime

Unless this is resolved soon then Arlo lose a sale as will be returning for a full refund plus postage

Any help appreciated

Re: Audio detected when audio turned off completely

sdrj — Mon, 07 Jan 2019 11:26:38 GMT

Ignore, think have found a fix

Re: Audio detected when audio turned off completely

TomMac — Mon, 07 Jan 2019 12:22:17 GMT

What was wrong and what was the fix??... share to help others

Re: Audio detected when audio turned off completely

misfinn — Mon, 07 Jan 2019 13:54:47 GMT

What was your solution? I am having the same issue. Thx

Re: Audio detected when audio turned off completely

jguerdat — Mon, 07 Jan 2019 15:04:14 GMT

You need to turn audio detection off in your modes and rules, not in the camera settings.