topic Re: Firmware update to 1.12.0.1_27940 on 6 Jan 2019 resets time zones in Arlo Pro 2

Firmware update to 1.12.0.1_27940 on 6 Jan 2019 resets time zones

zephy — Sat, 05 Jan 2019 22:18:34 GMT

Just got an update for my base station.

After updating the timezones were changed back to default. All videos were all over the place due to that and timestamps were messed up.

You'll need to redo your timezones after the update.

Re: Firmware update to 1.12.0.1_27940 on 6 Jan 2019 resets time zones

ngl1604 — Sun, 06 Jan 2019 13:31:19 GMT

Just checked mine and the firmware (along with Cameras) has been updated but it seemed to retain my TZ info correctly.

Re: Firmware update to 1.12.0.1_27940 on 6 Jan 2019 resets time zones

silverado44 — Sun, 06 Jan 2019 13:57:54 GMT

I recieved the update also and everything is fine with it but what were the updates for? Theres no info here about it.

Re: Firmware update to 1.12.0.1_27940 on 6 Jan 2019 resets time zones

ngl1604 — Sun, 06 Jan 2019 14:02:56 GMT

No idea as yet - the firmware update page with the release notes does not appear to have been updated to include these versions.

Re: Firmware update to 1.12.0.1_27940 on 6 Jan 2019 resets time zones

jguerdat — Sun, 06 Jan 2019 16:10:39 GMT

That's because the mods have to post there and it's the weekend.

Re: Firmware update to 1.12.0.1_27940 on 6 Jan 2019 resets time zones

ngl1604 — Sun, 06 Jan 2019 16:17:58 GMT

Might be worth Arlo adding publication of the release notes to the same deployment pipeline that is used to push out the firmware updates rather than have it as a separate (manual) activity?

#DevOps

Re: Firmware update to 1.12.0.1_27940 on 6 Jan 2019 resets time zones

zephy — Sun, 06 Jan 2019 19:35:39 GMT

I did get errors during the update. Maybe that's why. Who does updates without support...

Re: Firmware update to 1.12.0.1_27940 on 6 Jan 2019 resets time zones

Ihate100bees — Mon, 07 Jan 2019 06:30:35 GMT

No problems here after mine updated and I have six of them.

Re: Firmware update to 1.12.0.1_27940 on 6 Jan 2019 resets time zones

TVAS — Tue, 08 Jan 2019 01:37:35 GMT

Not sure what the update did to fix bugs but 2 of my 4 cameras never had full signal. Now all 4 cameras have full signal strength. Looks like a good firmware update to me.

Re: Firmware update to 1.12.0.1_27940 on 6 Jan 2019 resets time zones

scottkellman — Fri, 11 Jan 2019 20:52:11 GMT

This firmware is a POS. I lost the use of my system as soon as they published it. It has been saying there is an update for 1 week. I spent like $300 bucks on this POS and it is now an anchor. Whoever developed this update should be beaten with their own arms.

Re: Firmware update to 1.12.0.1_27940 on 6 Jan 2019 resets time zones

MI_evans — Wed, 06 Feb 2019 13:10:39 GMT

Haven’t been able to use cameras ever since this update came out, my base station will not accept it... camera will still record but can’t view live because of the stupid message on the screen to update. Support was no help. Absolutely terrible, I will never buy another one of these again.

Re: Firmware update to 1.12.0.1_27940 on 6 Jan 2019 resets time zones

jguerdat — Wed, 06 Feb 2019 15:22:15 GMT

Rather than waiting a month and still not having any luck, punt. Remove all devices in Settings, My Devices. Hold the base reset button until the LEDs flash amber. Let the base reboot. Claim the base normally and then sync the cameras (frequently you can sync without removing the cameras by briefly pressing the base sync button - don't hold it - and then go to the camera location and press the camera sync button. Update firmware as you go if prompted. It may be a PITA but if the system then works...

Re: Firmware update to 1.12.0.1_27940 on 6 Jan 2019 resets time zones

MI_evans — Wed, 06 Feb 2019 15:24:13 GMT

Tried that numerous times... Does not work. Base station will still not take the update.

Re: Firmware update to 1.12.0.1_27940 on 6 Jan 2019 resets time zones

jguerdat — Wed, 06 Feb 2019 15:26:04 GMT

Open a new case with support. A hardware problem can only be solved that way.

https://www.arlo.com/en-us/support/contact.aspx