topic Bad Video & Audio Quality in Arlo Pro 2

Bad Video & Audio Quality

OmarKoleh — Tue, 08 Jan 2019 00:17:35 GMT

I have very bad video quality and I can’t do the 2 way audio also, my internet speed is above 60 MB

Bad Video & Audio Quality

jguerdat — Tue, 08 Jan 2019 00:20:12 GMT

The snapshot looks normal although that may be due to the size. Post a link to a video from the library which may be more telling.

As for the audio, check your camera audio settings as well as the phone setting to ensure all permissions are granted.

Bad Video & Audio Quality

OmarKoleh — Tue, 08 Jan 2019 00:20:25 GMT

https://arlo.netgear.com/hmsweb/users/library/share/link/1DDDBE95DAA2B024_201901

This is not HD as claimed on your product dear

Bad Video & Audio Quality

jguerdat — Tue, 08 Jan 2019 00:20:40 GMT

Don't "dear" me, dear... 🙂

Your video looks absolutely normal. Download the video and check the details of the recording. If you have it set to Best Video in the camera settings, it will be 1080p. There is significant compression to save bandwidth and disk space so that influences ultimate clarity as well as the ability to see details when zoomed.

Re: Bad Video & Audio Quality

OmarKoleh — Tue, 08 Jan 2019 10:00:03 GMT

What is the use of 1080p once i download if i cant see this clarity on live streaming or when i do zoom in why There is significant compression to save bandwidth and disk space so that influences ultimate clarity as well as the ability to see details when zoomed how can i remove this as i dont need musch space for recording Dear 😜