topic RMA status in Arlo Pro 2

RMA status

DavidWW — Sun, 06 Jan 2019 06:18:22 GMT

How do I check the status of a confirmed RMA (Ref: EMEA-GB-SO)

The email I received had a reference to a RMA Status page however it doesn't seem to exist.

I'm waiting for a delivery

Re: RMA status

jguerdat — Sun, 06 Jan 2019 16:05:04 GMT

Right-click on the link, copy it and paste it into the URL bar. That should get you the right page. It may be that you haven't completed the RMA procedure due to this issue.

Re: RMA status

JamesC — Mon, 07 Jan 2019 21:38:54 GMT

DavidWW,

Were you able to find the information you needed? If not, please let me know and I will look into your support case.

JamesC

Re: RMA status

DavidWW — Tue, 08 Jan 2019 17:56:59 GMT

James,

Thanks for your reply.

No, I haven't been able to track down the status of this 'RMA'.

For your info I did receive this email advice after speaking to someone from Arlo Support who I understood had arranged for two replacement batteries to be posted out a couple of weeks ago.

Since they haven't arrived I was attempting to find out whether they had been posted.

Unfortunately, the link within the email intended to track such status didn't work.

** PLEASE READ THE FOLLOWING MESSAGE CAREFULLY **
** PRINT THIS DOCUMENT AND RETAIN IT FOR FUTURE REFERENCE **

Your RMA has been successfully submitted for processing. Please include the following information in all correspondence concerning your RMA.

Your RMA Request Summary:

RMA number:
Product: Arlo PRO 2 Wireless Camera(VMC4030P-100NAS)
Serial Number: 52M1827DAFA7E
Name: David
Business/Company name: David
Date & Time processed: (GMT)
RMA Shipping Option:

Shipping Instructions:

The replacement unit/accessory will be sent to you.
Please note as this is a "Ship Only" replacement, you do not need to return your defective unit/accessory to Arlo. You can dispose of the defective unit/accessory as you see fit and in line with local environmental regulations.

To view the status of an RMA, please visit the RMA Status page: https://www.arlo.com/rmacheck.aspx (EXCEPT THAT THIS LINK DID'NT WORK)

If you have any questions on the RMA service or believe that this RMA is incorrect or requires any technical support, please contact the local support team by following this link:http://kb.netgear.com/app/answers/detail/a_id/984 (DOESN'T WORK EITHER)

Under the terms of the Arlo warranty you may get a new or reconditioned unit as a replacement.

Thank you for choosing Arlo.
Sincerely,
Arlo Support

If you are able to shed any light on this, I'd appreciate it.

It would be good to know if the batteries are on their way - a tracking number would have been helpful.

When I tried to reply to the email, it simply bounced back as it was a 'no reply' - makes it difficult to communicate.

I'll most likely call the support number again if necessary.

thanks,

David

Re: RMA status

TomO29 — Sun, 13 Jan 2019 22:06:49 GMT

I got the same response and same issue with my RMA. Link doesn't work and RMA number is blank on the email I received. This is after the second call into support to get someone to even send me an RMA.

How do you check the status of your RMA when you aren't given an RMA #? Also, how do you check the status when the link they give you takes you to an error 404 page.

Come on guys, get your act together.

Re: RMA status

jguerdat — Sun, 13 Jan 2019 23:01:09 GMT

Folks that have posted their RMA links have allowed me to find that right-clicking on the URL and pasting that into the URL bar works fine.

Re: RMA status

KurtBiz — Mon, 25 Feb 2019 19:19:31 GMT

As of 02/23/2019, Arlo Support is still sending an invalid link in RMA e-mails.

The correct RMA status URL is: https://www.arlo.com/rma/rmacheck.aspx

Re: RMA status

ShayneS — Tue, 26 Feb 2019 18:29:10 GMT

Hi @KurtBiz

Is there any chance you can provide the invalid link you received? Do you have a screenshot you can provide of the email.

Re: RMA status

KurtBiz — Tue, 26 Feb 2019 18:20:45 GMT

@ShayneS wrote:

Hi @KurtBiz

Is there any chance you can provide the invalid link you received? Do yo have a screenshot you can provide of the email.

See this e-mail screenshot taken while mousing over the "RMA Status page" link

Re: RMA status

ShayneS — Tue, 26 Feb 2019 18:30:27 GMT

@KurtBiz

Thank you for the image. Can you open the link and provide me with the URL.

Re: RMA status

KurtBiz — Tue, 26 Feb 2019 18:34:06 GMT

@ShayneS wrote:

@KurtBiz

Thank you for the image. Can you open the link and provide me with the URL.

It's what OP DavidWW already provided: https://www.arlo.com/rmacheck.aspx

When clicked, you're redirected to a Page Not Found page: https://www.arlo.com/en-us/404_error.aspx?aspxerrorpath=/rmacheck.aspx

Re: RMA status

ShayneS — Wed, 27 Feb 2019 18:01:08 GMT

Hi @KurtBiz

Thank you for the information, I have provided your info to the team.