topic Re: Arlo Pro 2 - big issue and still waiting for the bug to fix(at least 2 and half weeks....) in Arlo Pro 2

Arlo Pro 2 - Big Issue & Still Waiting For The Bug To Be fixed

SWSC5566 — Fri, 04 Jan 2019 19:42:00 GMT

Hi All and for the Arlo managment team,

There is a big bug(issue) - please fix it ASAP. Arlo support case no : 40632299 and 40624383.

40632299 had all the video and 40624383 had the setting of Motion_Detection_Sensitive_Setup_value

This is a very big issue if both of the settings on the web page and back end does not match.
I had been worked with your level 2 support for weeks.
Still, have the same issue while I walk on the edge which closes to Pedestrian walk- does not trigger the Arlo motion detection.

Support team did work on this issue with me - the same issue still exists "the range is much short than before."

Re: Arlo Pro 2 - big issue and still waiting for the bug to fix(at least 2 and half weeks....)

ShayneS — Fri, 04 Jan 2019 19:43:16 GMT

What is the issue you are experiencing with your Pro 2 camera?

Have you tried to remove the cameras from your settings & re-sync them?

Re: Arlo Pro 2 - big issue and still waiting for the bug to fix(at least 2 and half weeks....)

SWSC5566 — Sun, 06 Jan 2019 02:04:21 GMT

Please see the Arlo ticket numbers and there are a lot of videos and detail information for issue in all these tickets. I did share these tickets no. with the person while I called Arlo Carlsbad Office at Jan.3rd 8:22am. 2019.

Please go over these tickets:

The Arlo cases no. has been opened:
40624383
40632194
40632299
40650952
40653429

40653429