topic Re: Live view from rich notifications for Android in Arlo Pro 2

Live View From Rich Notifications For Android Capability?

Vitalii — Fri, 04 Jan 2019 18:53:58 GMT

Hey guys!

I can't launch Live Stream in rich notifications on Android but my friend with iPhone can. Is this feature (Live Stream in rich notifications) only for iPhone users?

Re: Live view from rich notifications for Android

ShayneS — Fri, 04 Jan 2019 18:56:19 GMT

What subscription do you currently have? With the Arlo smart Subscription Premiere, Elite & Smart add on, you will have the rich notifications.

Re: Live view from rich notifications for Android

Vitalii — Sat, 05 Jan 2019 07:16:49 GMT

Right not I have a trial. And there are Rich Notifications for iPhone (shared user has an iPhone, so I know it for sure) on my trial, but I don't receive them on my Android phone((

Re: Live view from rich notifications for Android

ShayneS — Mon, 07 Jan 2019 17:44:18 GMT

What version of the Mobile App & Android are you running?

Re: Live view from rich notifications for Android

Vitalii — Thu, 10 Jan 2019 09:48:10 GMT

Android v 6.0.1 and Rich Notifications are supported for other apps (youtube, fb, etc.)

Arlo App v 2.7.0_23403

Re: Live view from rich notifications for Android

ShayneS — Thu, 10 Jan 2019 18:02:27 GMT

What Phone/Device is this issue occurring on?

Re: Live view from rich notifications for Android

Vitalii — Thu, 10 Jan 2019 20:28:16 GMT

Xiaomi Redmi 3S

Re: Live view from rich notifications for Android

ShayneS — Fri, 11 Jan 2019 17:49:21 GMT

Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support