topic Re: Arlo Pro 2 Base Station Cannot Connect to Cameras in Arlo Pro 2

Arlo Pro 2 Base Station Cannot Connect to Cameras

AlexYang — Fri, 04 Jan 2019 17:04:53 GMT

Hi experts,

I just bought Arlo Pro 2 - 4 camera pack today and followed the instruction to install the base station and cameras. The base station is okay, I can see it in the iPhone Arlo app. But I can't setup any one of 4 camera with this base station. I got the same results from 4 camera : the blue LED on the camera blinks slowly for several mins then blinks quickly in amber. I read some articles in this community forum, and followed the suggestions to (1)reset the base station, (2)remove the battery of cameras, (3) fully charge the battery of cameras, (4) try different distance between base station and camera. Unfortunatelly I still can't connect any of 4 camera after 3 hours frustrated testing. Any suggestion? (some articles mention about the firmware, but how can I update it if the camera is not sync?) or come back to reseller to replace the whole set ?

Thanks.

Re: Arlo Pro 2 Base Station Cannot Connect to Cameras

TomMac — Fri, 04 Jan 2019 17:21:52 GMT

One thing i didn't see ;

Make sure your not HOLDING the base sync button ( some docs say 2 secs ). It's a quick press on the Base Sync and then the camera... repeat after each one sync's

( you should have the left two leds on the base green prior to sync; ( Prower- Internet ).

Re: Arlo Pro 2 Base Station Cannot Connect to Cameras

AlexYang — Fri, 04 Jan 2019 17:44:41 GMT

Thanks for your reply.

Yes, I followed the instruction. The two LED (power and network) of base station are green, no issue, and I can see it in app. I pressed the 'Sync' button on top of base station and the third LED blinks green, then I pressed the 'Sync' of camera. The LED of camera blinks but became amber....

Re: Arlo Pro 2 Base Station Cannot Connect to Cameras

AlexYang — Sat, 05 Jan 2019 02:42:10 GMT

Hi
How can I submit a support ticket for my issue ? Can anyone share the link ? Thanks

Re: Arlo Pro 2 Base Station Cannot Connect to Cameras

AlexYang — Sat, 05 Jan 2019 12:56:11 GMT

Hi all

After unplug the power cable several hours and reboot the base statsion twice, it started to upgrade the firmware to