topic Re: Can't Complete Arlo Pro Survey in Arlo Pro 2

Can't Complete Arlo Pro Survey

MandoCommando — Fri, 28 Dec 2018 22:54:42 GMT

I received an email about completing a review, but when I go to submit after doing so, I receive an error that states "bad request."

Re: Can't Complete Arlo Pro Survey

JamesC — Wed, 02 Jan 2019 17:32:39 GMT

MandoCommando,

Can you provide a screenshot of the survey email along with the error message you receive?

JamesC

Re: Can't Complete Arlo Pro Survey

MandoCommando — Thu, 03 Jan 2019 02:56:08 GMT

I’ll post a couple. I’m only able to do one photo at a time.

Re: Can't Complete Arlo Pro Survey

MandoCommando — Thu, 03 Jan 2019 02:56:39 GMT

Takes me to survey after clicking email.

Re: Can't Complete Arlo Pro Survey

MandoCommando — Thu, 03 Jan 2019 02:57:12 GMT

Then I get this after attempting to submit.

Re: Can't Complete Arlo Pro Survey

JamesC — Thu, 03 Jan 2019 17:33:27 GMT

MandoCommando,

What model device are you using? Do you get the same error if you try completing the survey from a different device (such as a laptop or desktop computer)?

JamesC

Re: Can't Complete Arlo Pro Survey

MandoCommando — Sat, 05 Jan 2019 17:38:16 GMT

I tried both on my iPhone and MacBook. Would it be a browser issue if it’s safari? Is it possible that survey option doesn’t exist anymore? I received a second survey type email, but it didn’t offer a comment option.

Re: Can't Complete Arlo Pro Survey

JamesC — Mon, 07 Jan 2019 16:13:38 GMT

MandoCommando,

This should now be resolved. Please let me know if you're still having issues with the survey.

JamesC

Re: Can't Complete Arlo Pro Survey

MandoCommando — Tue, 08 Jan 2019 18:18:02 GMT

Thanks, it still doesn’t work. I tried a work PC to make sure it wasn’t related to a Mac or Safari issue.