topic Re: Activity Zones disabled - AC Power in Arlo Pro 2

Activity Zones disabled - AC Power

Co922 — Mon, 31 Dec 2018 15:37:02 GMT

I subscribe to the new version of Arlo Smart for my cameras but the error says my cameras need to be hard wired for the activity zone feature.. I’m going out of town this afternoon and need assistance ASAP. Ive tried calling support but was given no help.

Re: Activity Zones disabled - AC Power

Glasto — Mon, 31 Dec 2018 16:34:45 GMT

It's correct what it's telling you. It has to be permanently plugged in to enable activity zones.

Re: Activity Zones disabled - AC Power

Co922 — Mon, 31 Dec 2018 16:52:49 GMT

My other camera is working perfectly fine on battery, only recording in zones? This camera worked the same way up until a few days ago.

Re: Activity Zones disabled - AC Power

jguerdat — Mon, 31 Dec 2018 19:24:59 GMT

Is the camera activated for Smart (which is how the battery-operated zones work)? Maybe deactivate it from Smart and then reactivate it.

Re: Activity Zones disabled - AC Power

Co922 — Mon, 31 Dec 2018 19:51:04 GMT

Yes both were listed as active for Smart . I’ve been paying for two cameras on Smart and one has been, and currently is, working well with zones. I just removed the trouble camera from smart, tried adding it back but received an error saying “User not Enrolled in Plan”. So apparently it’s acting like only one camera is enrolled in smart

Re: Activity Zones disabled - AC Power

jguerdat — Tue, 01 Jan 2019 02:21:27 GMT

Afraid we can't help here - open a case with support here to check your subscription.

Re: Activity Zones disabled - AC Power

ShayneS — Wed, 02 Jan 2019 23:05:33 GMT

Does this happen on the web portal & Mobile app? Have you tried to add the camera over the web?