topic Re: Night Vision in Arlo Pro 2

Night Vision very dark compared to pro 1

Johnny290 — Mon, 20 Nov 2017 16:12:42 GMT

I just received one arlo pro 2 camera, to add to my arlo pro system. The night vision is very poor compaired to arlo pro. If there is no fix ,i will return the arlo pro 2 camera. Sorry to say

Re: Night Vision

steve_t — Fri, 17 Nov 2017 00:06:12 GMT

How is it poor? What hardware version and firmware?

Re: Night Vision

Johnny290 — Fri, 17 Nov 2017 00:08:08 GMT

13833 firmware .very dark compared to pro 1

Re: Night Vision

steve_t — Fri, 17 Nov 2017 01:51:53 GMT

Can you see if there's a firmware update available? You might need to restart the base

Re: Night Vision

Johnny290 — Fri, 17 Nov 2017 02:00:16 GMT

1.9.4.0_15548 Base station firmware .i did a restart. Pro2 poor night vision. , pro1 good night vision

Re: Night Vision

steve_t — Fri, 17 Nov 2017 05:09:36 GMT

My base is on the same firmware but my Pro 2 cameras have a newer firmware

Re: Night Vision

Johnny290 — Fri, 17 Nov 2017 12:03:46 GMT

My pro 2 camera firmware 1.124.10_15483 is this the correct firmware I should be on.

Re: Night Vision

Johnny290 — Fri, 17 Nov 2017 12:06:47 GMT

Maybe I had a firmware update overnight I'm not sure how is your night vision working on the pro 2 cameras

Re: Night Vision

jguerdat — Fri, 17 Nov 2017 13:14:40 GMT

You have the latest firmware now.

My P2 night vision isn't as bad as some have posted but is lacking somewhat in contrast and/or definition compared to my Pros.

Re: Night Vision

Johnny290 — Fri, 17 Nov 2017 13:23:48 GMT

Hardware version is H3 night vision is very poor very dark not worth keeping for the price I paid unless they have some kind of fix

Re: Night Vision

steve_t — Fri, 17 Nov 2017 18:16:48 GMT

Johnny290 wrote:
Maybe I had a firmware update overnight I'm not sure how is your night vision working on the pro 2 cameras

Mine work great. Marginally better than the Pro cameras, which was a nice surprise since a few people reported they were worse. Also on H3 hardware with the latest firmware. Perhaps it is a faulty camera. Playing with the brightness setting doesn't help enough?

Re: Night Vision

Johnny290 — Fri, 17 Nov 2017 18:25:07 GMT

Thanks I had a firmware update overnight I'll see if there's any Improvement tonight thanks for the information

Re: Night Vision

steve_t — Fri, 17 Nov 2017 18:25:57 GMT

OK cool. Fingers crossed that fixes it!

Re: Night Vision

Johnny290 — Fri, 17 Nov 2017 22:20:20 GMT

No good my night vision is very poor on the Arlo Pro 2. I guess I'll have to return it

Re: Night Vision

AncientGeek — Fri, 17 Nov 2017 22:36:20 GMT

I have 6 of the Pro 2 cameras and a bunch of the Pro and Standard Arlo wireless cameras. Two of my Pro 2 cameras appear to have night vision issues, but both of those cameras have the silicone skins on them. I trimmed the hood on the skins because I knew that IR scatter would ruin my night vision. However, those two cameras still have issues and I suspect it is IR scatter. When I am at that location the next time, I will trim the hood completely off and see if it helps.

I just took another Pro 2 camera (with no skin in it) outside to check it and it has excellent night vision which matches my experience with my indoor Pro 2 cameras.

Do any of you have silicone skins on your Pro 2s? That seems to be my only night vision problem.

Re: Night Vision

Johnny290 — Fri, 17 Nov 2017 22:39:49 GMT

I wish that was the case I only bought one all over Pro 2 camera and I'm not using the skin and the night vision is poor my arlo pros have a great night vision

Re: Night Vision

AncientGeek — Fri, 17 Nov 2017 23:26:19 GMT

OK, I did more tests and I see differences now. The Pro 2 images are a bit darker, but also wider angle. Notice the side of the garage on the right and a trim board on the upper left. The two cameras are side by side about two inches apart. I tried both Best and Optimized image quality on the Pro 2 to see if higher resolution exacerbated the problem. I did not see a difference. I do recall reading somewhere that higher resolution cameras require more IR light and naturally produce darker night images. I remember reading about this on the Axis site. I think it is why they don't offer 4K cameras with IR capability.

Pro 2Pro

Re: Night Vision

Johnny290 — Fri, 17 Nov 2017 23:35:51 GMT

Mine are more than dark they are just about black

Re: Night Vision

AncientGeek — Fri, 17 Nov 2017 23:38:11 GMT

That stinks. And no light scatter from any nearby objects? Also the dumb question about the plastic having been removed from the front of the camera?

Re: Night Vision

Johnny290 — Fri, 17 Nov 2017 23:41:04 GMT

I removed the plastic I tried cleaning the lens I tried removing the battery I'm resyncing the camera no light scatter just looking into a dark backyard put Arlo Pro next to it everything looks great Arlo Pro 2 is very very dark. I am going to return this to Amazon and I'm thinking about going to Best Buy and getting another one and trying my luck