topic Arlo Pro 2 Camera Not Recording In Wide Angle in Arlo Pro 2

Arlo Pro 2 Camera Not Recording In Wide Angle

mehulia — Wed, 02 Jan 2019 23:07:33 GMT

I recently purchased arlo pro 2 camera and base station. I was trying the camera in different locations and it was showing the video in very wide angle. However when I installed it outside, the video is not shown in wider angle anymore. It seems as if the video is zoomed in already. I tried multiple things, but couldn't fix this issue. Please help.
PS : I already tried to pinch out the video but that didn't solve the issue. Seems like the recording itself is happening in some zoomed mode.

Arlo Pro 2 Camera Not Recording In Wide Angle

mehulia — Wed, 02 Jan 2019 23:07:48 GMT

Just an update, the camera has automatically started recording in wider angle now. Please see the videos attached.

Can someone please help why the camera wasn't doing this before?

Arlo Pro 2 Camera Not Recording In Wide Angle

jguerdat — Wed, 02 Jan 2019 23:08:00 GMT

No attachments - provide links to videos instead (use the library, view a video and use the Share icon to copy a link to paste here which will only be valid for 24 hours).

Any chance you had set the Pan and Zoom in your camera settings?

Arlo Pro 2 Camera Not Recording In Wide Angle

mehulia — Wed, 02 Jan 2019 23:08:20 GMT

Sorry, I tried attachment but that didn't work. Here is the link of video before: https://arlo.netgear.com/hmsweb/users/library/share/link/73EAF3FB4B06FA03_201812
Here is the video now: https://arlo.netgear.com/hmsweb/users/library/share/link/9DCD8145CD9E6F80_201812

No, I didn't touch any of such settings.

Arlo Pro 2 Camera Not Recording In Wide Angle

jguerdat — Wed, 02 Jan 2019 23:08:31 GMT

Haven't seen that. I'd guess that somehow it was zoomed in whether by your or by an issue with the camera. If it happens again, remove the camera from Settings, My Devices and resync.