topic Re: Cant connect the camera to the base station in Arlo Pro 2

Cant connect the camera to the base station

Andreas_ — Sun, 23 Dec 2018 11:41:16 GMT

I have trouble connecting the camera to the base station, the lights are all green when starting out, but they just keep searching but finds nothing I have tried factory resetting the base station,., and I have made sure its connected to power and have an ethernet cable. I also moved the base station away from the router so it would not interfere

Re: Cant connect the camera to the base station

jguerdat — Thu, 27 Dec 2018 03:34:01 GMT

If you reset, make sure you remove all devices in Settings, My Devices. Claim the base using the Add Device button (web) or + (app). Sync the cameras by only briefly pressing the base sync button - don't hold it - and then the camera sync button.

Re: Cant connect the camera to the base station

Godraaa6 — Thu, 27 Dec 2018 05:19:54 GMT

I am having the same problem! Cant connect any cameras to the base. Tried resetting, reconnecting base, camera is next to base so it isn't too far away - nothing works!

Re: Cant connect the camera to the base station

JessicaP — Thu, 27 Dec 2018 16:26:23 GMT

Hi @Godraaa6,

Make sure to sync the cameras by not holding the sync button on the Base Station as jguerdat mentions. Feel free to read this article to help troubleshoot the problem you're having: My camera will not sync with the base station; how can I troubleshoot it?