topic Re: Cannot connect to Arlo Doorbell and Cameras for the last 5 hours in Arlo Pro 2

Cannot connect to Arlo Doorbell and Cameras for the last 5 hours

Sam311 — Wed, 26 Dec 2018 23:20:54 GMT

I am trying for at least 5 hours wasting my time where i am about to pack a $1000 items arlo pro 2 and take back to BestBuy tomorrow.I called support and as we all know that there English is so bad that the guy was talking Indian or Pakistani and not English but he could not resolve my peoblem.This is one big problem with Netgear and Next time i will think ten times before buying there product./

How can i register or log in and set my door bell and my Cameras?

Re: Cannot connect to Arlo Doorbell and Cameras for the last 5 hours

JessicaP — Wed, 26 Dec 2018 23:21:07 GMT

Hi @Sam311,

You should be able to set up the Arlo Audio Doorbell and Arlo Pro 2 through the Arlo app. What problems are you having setting up your Arlo camera or doorbell?

Also, I'll send you a private message to gather more information regarding the experience you received from our support team.

Re: Cannot connect to Arlo Doorbell and Cameras for the last 5 hours

TY2 — Thu, 03 Jan 2019 13:35:13 GMT

Just purchased the door bell. When I request to pair with camera, the camera's are not listed as an option.

Any suggestions?

Re: Cannot connect to Arlo Doorbell and Cameras for the last 5 hours

JessicaP — Fri, 04 Jan 2019 22:04:04 GMT

Hi @TY2,

Is your camera linked with the same Base Station as your Arlo Audio Doorbell? Try to reboot your Base Station and see if the camera shows up.