topic Re: Arlo Pro 2 reboot loop in Arlo Pro 2

Arlo Pro 2 reboot loop

Mark1236 — Wed, 26 Dec 2018 05:06:03 GMT

Hi I have an Arlo 2 pro 2 camera system. When opened from box followed instructions and all worked fine until it prompted via the app to update firmware on base station. Since that time the base station has been caught in a reboot loop and unable to connect. Any ideas? I am unable to reset by holding done reset button at back of machine.

Re: Arlo Pro 2 reboot loop

Streak2 — Wed, 26 Dec 2018 05:24:42 GMT

Did you follow this procedure to reset the base?

https://kb.arlo.com/1057976/How-can-I-reset-my-Arlo-base-station-to-the-default-values

Re: Arlo Pro 2 reboot loop

Mark1236 — Wed, 26 Dec 2018 05:48:05 GMT

I cannot reboot, holding down reboot button will not seem to have any effect.

Re: Arlo Pro 2 reboot loop

Streak2 — Wed, 26 Dec 2018 05:56:31 GMT

Disconnect power from the base. Wait a bit then reconnect power. If needed then try the 10s reset as mentioned above. If still no joy then you'll need to contact support.

Re: Arlo Pro 2 reboot loop

Mark1236 — Wed, 26 Dec 2018 06:03:09 GMT

Thanks for the suggestion. I've tried that also but no joy. Been on phone to support, I think they are going to send a new base station out.