topic Re: ARLO PRO 2 scheduling problem in Arlo Pro 2

ARLO PRO 2 scheduling problem

Retired_Member — Sun, 23 Dec 2018 07:24:47 GMT

Hi,

I have a few PRO 2 cameras and a couple of lights which have all been working great. I use the scheduling feature to arm all of these at night. This was all working fine however yesterday I got up early and noticed my cameras were not alerting as they should have been (the lights are totally fine). I have the schedule set up as follows...20:00 to 23:59 and 00:00 to 06:30. I know for a fact it was alerting between 20:00 and 23:59 but it wasn’t alerting between 00:00 and 06:30. I’ve checked all the settings and they are exactly the same. I know this has been working previously but can’t say for how long it has stopped working ( it’s definitely been like this for the last couple of days). My lights are alerting properly and they are on the same schedule so it seems like it’s a problem specific to the hub.

Any ideas? Anyone else seem this problem?

thanks!

Re: ARLO PRO 2 scheduling problem

TomMac — Sun, 23 Dec 2018 14:26:47 GMT

I would power button reboot the base... and then check on the schedule to verify all is correct.

If the above doesn't fix, I would delete the schedule mode and rebuild it.

Re: ARLO PRO 2 scheduling problem

jguerdat — Sun, 23 Dec 2018 15:05:18 GMT

And use a browser to check/modify modes, rules and schedule since the apps can have an issue with the proper display of what's actually set.

Re: ARLO PRO 2 scheduling problem

Retired_Member — Mon, 24 Dec 2018 11:40:04 GMT

Thanks for the suggestion! Tried this and no change. Also tried using the browser to update the schedule and it didn’t make a difference.

I think i’ll arm it manually until I can raise a ticket with support.