topic Re: I can't change my password in Arlo Pro 2

I Can't Change My Password On PC

Jakob2711 — Mon, 17 Dec 2018 21:52:28 GMT

I can't change my password (on a pc)

When I try to change to password to a new one it replies that "The new and the old one should be different" - And of course I'm trying with a different password. And I have also tried with different new ones.

What to do then?

Re: I can't change my password

ShayneS — Mon, 17 Dec 2018 21:52:57 GMT

Have you tried to clear your cache or try to change the password on a different browser?

Re: I can't change my password

Jakob2711 — Tue, 18 Dec 2018 07:58:43 GMT

Yes! - Have tried Crome and Explorer and same issue occors. Have also tried after cache is cleared.

Everytime and no matter which password I try is says "The new password and the old one should be different"

Re: I can't change my password

jguerdat — Tue, 18 Dec 2018 14:51:26 GMT

On the chance that the error message is too generic, you're not reusing an old password, are you? Try a completely new one.

Re: I can't change my password

Jakob2711 — Sat, 22 Dec 2018 09:05:04 GMT

I have tried with many different passwords. Still the same problem.

Would be great if Arlo could reset passwords

Re: I can't change my password

jguerdat — Sat, 22 Dec 2018 14:04:31 GMT

Maybe opening a case with support here would help:

https://www.arlo.com/en-us/support/contact.aspx