topic Re: Geofencing not working right in Arlo Pro 2

Geofencing Not Working Right

cbuddman — Tue, 18 Dec 2018 18:53:21 GMT

I have two Arlo Pro 2 Base Station (VMB4000r3), and for some reason I have to constanly restart the one of the bases for the geofencing to actually work, it works for a few days and then I have to restart. One base works perfect with no problems and this one I have constantly restart. How come? Is there a firmware to fix this? Or did Arlo sell me a bad base?

Re: Geofencing not working right

ShayneS — Tue, 18 Dec 2018 18:53:35 GMT

What firmware version is the base with the issue running?

Re: Geofencing not working right

cbuddman — Tue, 18 Dec 2018 19:08:02 GMT

Firmware 1.12.0.0_27099

Re: Geofencing not working right

cbuddman — Tue, 18 Dec 2018 19:08:27 GMT

and i hit update, but it says there are no updates avaiable

Re: Geofencing not working right

cbuddman — Thu, 20 Dec 2018 02:30:08 GMT

And now it is offline for no reason
The other base station is working fine

Re: Geofencing not working right

ShayneS — Thu, 20 Dec 2018 17:16:05 GMT

Are they on the same network? Are you communicating with customer support?

Re: Geofencing not working right

cbuddman — Thu, 20 Dec 2018 17:25:51 GMT

i have a ticket in for 2 days nothing

yes i told them in my chat that these 2 bases are connected to the same network, and one functions fine