topic Weird Lines & Tracing On Screen in Arlo Pro 2

Weird Lines & Tracing On Screen

Deebob — Mon, 17 Dec 2018 19:37:06 GMT

Any idea why I get these strange lines across the screen, and strange kinda tracing

Weird Lines & Tracing On Screen

Deebob — Mon, 17 Dec 2018 19:37:29 GMT

Here is another example https://arlo.netgear.com/hmsweb/users/library/share/link/A7BC6499AD55DFCC_201812

Weird Lines & Tracing On Screen

jguerdat — Mon, 17 Dec 2018 19:37:40 GMT

Could be a variety of things but I suspect it's a reflection. Is the camera shooting through glass? If not, it could be an internal reflection in th elens.

BTW, the plastic film is off the lens, right?

Weird Lines & Tracing On Screen

Deebob — Mon, 17 Dec 2018 19:37:53 GMT

It's definitely not reflection and yes the film is off the front of the camera.
When I initialise live view, all seems normal at first then about 5 seconds later the quality seems to change and the lines appear which seem to move across the screen and the traces, copy's of the person, fence etc. Maybe my drive is just too dark and the night vision is trying to compensate, that's about all I can think of. I'll try and get another good example.

Weird Lines & Tracing On Screen

Deebob — Mon, 17 Dec 2018 19:38:06 GMT

Here is a very good example. Wait until 26 seconds and watch the change https://arlo.netgear.com/hmsweb/users/library/share/link/958A0D91603A109A_201812

Weird Lines & Tracing On Screen

jguerdat — Mon, 17 Dec 2018 19:38:21 GMT

Ok, weird. It's interesting that not only are there lines/ghosting but the image quality deteriorates at that time. I suppose it could be some form of interference with the WiFi signal to the base but I would think that would affect the whole image. Swap cameras areound to see if it follows the camera or location. I suspect it's the camera.

Weird Lines & Tracing On Screen

Deebob — Mon, 17 Dec 2018 19:38:34 GMT

Thanks for the input. I only have the one camera so swapping them isn't an option.

Weird Lines & Tracing On Screen

jguerdat — Mon, 17 Dec 2018 19:38:50 GMT

Then I'd open a case with support, supplying these videos.

https://www.arlo.com/en-us/support/contact.aspx