topic Re: Hearing audio in the background in Arlo Pro 2's iOS app on an iPhone 6+ (iOS v11.3.1) in Arlo Pro 2

Hearing audio in the background in Arlo Pro 2's iOS app on an iPhone 6+ (iOS v11.3.1)

ant — Mon, 28 May 2018 23:45:29 GMT

Hello. Lately, iPhone 6+'s Arlo Pro 2's iOS app plays audio in the background even if the app isn't open. And they are old videos. This happened a few times so far within the last couple weeks or so. What's up?

Re: Hearing audio in the background in Arlo Pro 2's iOS app on an iPhone 6+ (iOS v11.3.1)

Morten-Kroejby — Tue, 29 May 2018 19:13:09 GMT

This is a bug in the new >2.5.0 IOS app. I had this to before I downgraded the app to 2.4.9 again to get rid of all the new app faults....

Re: Hearing audio in the background in Arlo Pro 2's iOS app on an iPhone 6+ (iOS v11.3.1)

AncientGeek — Tue, 29 May 2018 21:02:11 GMT

I’ve had that same experience many times over at least the last few months. It isn’t new for me. It seems to still be playing the audio in the background even though I have stopped watching the video or even stopped using the app. I believe I kill the app to stop it.

Re: Hearing audio in the background in Arlo Pro 2's iOS app on an iPhone 6+ (iOS v11.3.1)

ant — Tue, 29 May 2018 23:45:54 GMT

Wow. Netgear still hasn't fixed this? How do we get the older version without this issue?

Re: Hearing audio in the background in Arlo Pro 2's iOS app on an iPhone 6+ (iOS v11.3.1)

JamesC — Thu, 07 Jun 2018 23:23:29 GMT

A new version of the iOS app was released to the app store. Please make sure you have the latest version installed and let me know if you still experience this issue.

Release Notes - iOS App 2.5.3 - 7th June 2018

JamesC

Re: Hearing audio in the background in Arlo Pro 2's iOS app on an iPhone 6+ (iOS v11.3.1)

RChobby — Fri, 08 Jun 2018 04:44:52 GMT

The new version does not fix the latent audio problem. When attempting to connect, often the app hangs requiring a quit and restart. Other times the video will not start but the audio stream does, but that stream continues even after the app is closed.

Re: Hearing audio in the background in Arlo Pro 2's iOS app on an iPhone 6+ (iOS v11.3.1)

Jalpa_Mike — Fri, 08 Jun 2018 21:21:53 GMT

Yep, same here.

2.5.1 - didn’t fix the issue

2.5.2 - didn’t fix the issue

2.5.3 - didn’t fix the issue

one has to wonder how much longer this is going to take.... we are going on over a month since 2.5.0 came out and caused all these issues.

this is what I get everytime I start the App on my iPad.

Re: Hearing audio in the background in Arlo Pro 2's iOS app on an iPhone 6+ (iOS v11.3.1)

ant — Thu, 21 Jun 2018 21:15:41 GMT

Come on, Netgear. Fix it already please. It happened again on Monday evening on another iPhone 6+ (iOS v11.4).

Re: Hearing audio in the background in Arlo Pro 2's iOS app on an iPhone 6+ (iOS v11.3.1)

schmedsc — Tue, 09 Oct 2018 02:46:43 GMT

I have an iphone x and have the same issue. Netgear needs to fix this.

Re: Hearing audio in the background in Arlo Pro 2's iOS app on an iPhone 6+ (iOS v11.3.1)

JessicaP — Tue, 09 Oct 2018 22:56:02 GMT

Our team is currently investigating the problem with some users hearing audio in the background even when the Arlo iOS app is closed or forced closed. We will provide new update once we receive some information. We appreciate your patience and understanding regarding this.

Re: Hearing audio in the background in Arlo Pro 2's iOS app on an iPhone 6+ (iOS v11.3.1)

Retired_Member — Mon, 22 Oct 2018 06:15:13 GMT

This is not a new problem for Arlo. This audio playing in the background of my ipad pro has been going on for close to a year and I’ve learned to live with it. Doesn’t matter if you have the Arlo Pro or Pro 2 they all do it. To shut it off I double-click the home button and swipe up on the app.

To this day the problem still exists. This just goes to show how much Netgear cares about their customers.

Re: Hearing audio in the background in Arlo Pro 2's iOS app on an iPhone 6+ (iOS v11.3.1)

RChobby — Tue, 23 Oct 2018 00:24:39 GMT

This is one thing that seems to be corrected in the latest iOS app

Re: Hearing audio in the background in Arlo Pro 2's iOS app on an iPhone 6+ (iOS v11.3.1)

Retired_Member — Tue, 23 Oct 2018 00:33:34 GMT

@RChobby wrote:
This is one thing that seems to be corrected in the latest iOS app

No! It is NOT corrected and app ver 2.6.0 is worse than before. Before at least i had live viewing and 1080p. Now i get live audio only and 720p from my Arlo Pro 2.

Re: Hearing audio in the background in Arlo Pro 2's iOS app on an iPhone 6+ (iOS v11.3.1)

RChobby — Tue, 23 Oct 2018 00:58:48 GMT

Guess it depends on your iPhone and other factors. 2.6 fixes aborted launches and lingering audio for me. I’ve never seen 1080p from my pro2s, always has had blocky, flickering artifacts especially green trees and grass. Since installed almost one year ago.

Hearing audio in the background in Arlo Pro 2's iOS app on an iPad Pro

Retired_Member — Wed, 31 Oct 2018 02:58:15 GMT

Netgear why did you lock the thread Hearing audio in background? https://community.arlo.com/t5/Arlo-Pro-2/Hearing-audio-in-the-background-in-Arlo-Pro-2-s-iOS-app-on-an/m-p/1580415#M9753

Did you find something offensive in the thread? The issue was not resolved but the thread is locked?

l, and many others, still have this issue. Do you think locking a thread will solve this issue?

I want an explanation why the thread is locked.

I have an iPad Pro 12.9” ios 12.0.1 Arlo app v2.6.1 firmware all up to date and i still have this problem.

Re: Hearing audio in the background in Arlo Pro 2's iOS app on an iPhone 6+ (iOS v11.3.1)

Blondiesparklin — Fri, 14 Dec 2018 22:32:52 GMT

I’m opposite I want audio to continue in background and it never does. I’d like to browse web while still listening.