topic Re: Arlo Pro 2 Camera Charging Fault in Arlo Pro 2

Arlo Pro 2 Camera Charging Fault

smax360 — Thu, 06 Dec 2018 17:21:52 GMT

I am attempting to contact the Arlo support team. I have had three Arlo Pro 2 cameras fail in the last year due to power charging fault failurem, both lasting less than four months. The first two Pro 2 models were replaced under Arlo warranty and now Arlo Support has stopped responding to a case (#40572365) they opened for the latest failure. I have tried contacting Arlo Customer Support but have not received any response. These cameras are not cheap and should last longer than 3-4 months; the Pro 1 models have each lasted 9+ months and counting. The cameras will not accept a charge from the AC power supply, nor will the removable batteries accept a charge or recharge.

Re: Arlo Pro 2 Camera Charging Fault

Johnvic7u — Fri, 07 Dec 2018 02:22:24 GMT

I get a charging fault probably once a week. I have to take the battery out reinstall and leave it on just battery for a few days then plug it in for the a.c. power to start working again. Needless to say this product is garbage and will never buy anything from them again.

Re: Arlo Pro 2 Camera Charging Fault

JPC — Fri, 07 Dec 2018 03:49:06 GMT

Same here.. since mine is connected to an ac smartplug, I'm able to control it instead of taking the battery out.. When I start seeing the "Charging fault", I turn off my smartplug thru an App and wait for a couple of minutes and turn back on again and most of the time it fixes it and charges my battery but sometimes it takes a couple of hours.. Yes, it's a PIA sometimes especially when battery is drained below 20%.. But most of the time this happens on cold or rainy days..

Re: Arlo Pro 2 Camera Charging Fault

Johnvic7u — Fri, 07 Dec 2018 03:53:14 GMT

Agreed. It's sad they can't get it right, but are steadily putting out new products.

Re: Arlo Pro 2 Camera Charging Fault

Mcddrums — Thu, 13 Dec 2018 15:29:18 GMT

I have this same issue, but cannot for the life of me work out where to submit a warranty repair request etc.

Can someone please send me details of how to submit a ticket for repair under warranty or a link please?

Thanks

Re: Arlo Pro 2 Camera Charging Fault

jguerdat — Thu, 13 Dec 2018 17:23:27 GMT

https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo Pro 2 Camera Charging Fault

smax360 — Thu, 13 Dec 2018 17:39:56 GMT

UPDATE from original post: I borrowed an Arlo Pro 2 battery from a neighbor and discoverd the Camera is still working, so the issue appears to be limited to a bad (destroyed?) battery. Arlo is still not responding to my original case #, nor have they offered any warranty support for this issue.

Re: Arlo Pro 2 Camera Charging Fault

jguerdat — Thu, 13 Dec 2018 21:31:19 GMT

Open another one referencing the original case.