topic Can't Leave Live Video Mode Screen (In Full Screen Mode) After Pressing Microphone Button in Arlo Pro 2

Can't Leave Live Video Mode Screen (In Full Screen Mode) After Pressing Microphone Button

ryde21 — Fri, 14 Dec 2018 18:21:56 GMT

I have Arlo app 2.6.3 on Iphone 5S and Arlo Pro 2 just one week old.

When I press the microphone button it works well with speaking out, but when I want to finish the voice communication it's impossible. No icons show up to do this. The only way is to abort the whole app session and reopen the app.

If not in full screen mode, then it's ok, but that is a really small window.

Seems to be another software bug.

Can't Leave Live Video Mode Screen (In Full Screen Mode) After Pressing Microphone Button

AncientGeek — Fri, 14 Dec 2018 18:22:14 GMT

@ryde21 wrote:

I have Arlo app 2.6.3 on Iphone 5S and Arlo Pro 2 just one week old.

When I press the microphone button it works well with speaking out, but when I want to finish the voice communication it's impossible. No icons show up to do this. The only way is to abort the whole app session and reopen the app.

If not in full screen mode, then it's ok, but that is a really small window.

Seems to be another software bug.

On my iPhone XS, when I go into Live View, full screen mode, press the microphone...it says connecting,. Then I touch the large microphone icon and it changes color while I'm holding the "button", indicating I can talk. When I stop touching the icon, it goes back to white. Now to get back to normal icons, I have to press a small X in the upper left corner of my screen. Then my normal Live View icons reappear and I can press the square stop button in the middle of the image to stop Live View and return to the Devices screen.

Can't Leave Live Video Mode Screen (In Full Screen Mode) After Pressing Microphone Button

ryde21 — Fri, 14 Dec 2018 18:22:29 GMT

On Iphone 5S there is no 'x' on the full screen mode.

(before going to full screen mode there is a 'x' to leave the voice communication mode !)

Can't Leave Live Video Mode Screen (In Full Screen Mode) After Pressing Microphone Button

AncientGeek — Fri, 14 Dec 2018 18:22:43 GMT

@ryde21 wrote:

On Iphone 5S there is no 'x' on the full screen mode.

(before going to full screen mode there is a 'x' to leave the voice communication mode !)

Got it. Sounds like a screen geometry related issue. I assume you also can't move the image around on the screen. Is it fixed in location? Some of these screen geometry related issues have allow people to scroll in one direction or another to see the missing parts of the screen.

Can't Leave Live Video Mode Screen (In Full Screen Mode) After Pressing Microphone Button

ryde21 — Fri, 14 Dec 2018 18:23:00 GMT

That's true. Can't do anything with screen - not zoom, not scroll.

Re: Can't leave live video mode screen (in full screen mode) after pressing microphone button

ShayneS — Fri, 14 Dec 2018 18:23:51 GMT

What version of IOS are you running?

Re: Can't leave live video mode screen (in full screen mode) after pressing microphone button

ryde21 — Sat, 15 Dec 2018 11:18:50 GMT

I'm using IOS 12.1

Re: Can't leave live video mode screen (in full screen mode) after pressing microphone button

ryde21 — Fri, 21 Dec 2018 20:43:52 GMT

New online case (# 40627933) has been created by support team.

Waiting for solution.

Re: Can't leave live video mode screen (in full screen mode) after pressing microphone button

ryde21 — Sun, 20 Jan 2019 10:16:06 GMT

Latest version 2.7.1 solved the problem. Thanks