topic Camera Exposure Not Working - Looks Bright in Arlo Pro 2

Camera Exposure Not Working - Looks Bright

CRPowell — Wed, 12 Dec 2018 18:28:11 GMT

I have two ourdoor cameras which looking at the image it appears as if everything is under a bright light. evewn in a cloudy morning withiout sunshine. I have brought the camera inside and again everything appears very bright. Any ideas or help

Camera Exposure Not Working - Looks Bright

AncientGeek — Wed, 12 Dec 2018 18:29:13 GMT

@CRPowell wrote:

I have two ourdoor cameras which looking at the image it appears as if everything is under a bright light. evewn in a cloudy morning withiout sunshine. I have brought the camera inside and again everything appears very bright. Any ideas or help

Is the protective film removed from the lens?

Camera Exposure Not Working - Looks Bright

CRPowell — Wed, 12 Dec 2018 18:29:29 GMT

Thanks for responding, Yes the film has removed. the cameras have been in their positions for several months and started this a couple of days ago.

Re: ARLO2. 52M17B7SA8E9F camera

AncientGeek — Wed, 12 Dec 2018 00:51:40 GMT

Wow. I have had one or more cameras start to display a bright green pixelated image from time to time. I retired the cameras. I’ve not seen what you are describing and nothing recently. Have you removed the batteries and restarted the base station? Arlo equivalent of Control-alt-delete.

Re: ARLO2. 52M17B7SA8E9F camera

jguerdat — Wed, 12 Dec 2018 14:28:17 GMT

Might also be worth removing the camera from Settings, My Devices and resyncing it.

Re: ARLO2. 52M17B7SA8E9F camera

CRPowell — Wed, 12 Dec 2018 15:45:50 GMT

thanks, I tried the two procecdures, still having problems. I have 5 cameras and only two are having the problems

Re: ARLO2. 52M17B7SA8E9F camera

jguerdat — Wed, 12 Dec 2018 19:13:18 GMT

Use Settings, My Devices, your camera, Video Settings to adjust the brightness for the app. For a browser, use live view and then the sun-looking icon to change the brightness. Be sure to save the setting.

Re: ARLO2. 52M17B7SA8E9F camera

CRPowell — Thu, 13 Dec 2018 04:15:42 GMT

when you retiired your camera did you contact Arlo for a possible guarantee or refund? or are we all just out of luck and have to buy new cameras?

Re: ARLO2. 52M17B7SA8E9F camera

AncientGeek — Thu, 13 Dec 2018 13:22:44 GMT

@CRPowell wrote:

when you retiired your camera did you contact Arlo for a possible guarantee or refund? or are we all just out of luck and have to buy new cameras?

I think I returned one camera that failed fairly quickly, but I've not tried to return cameras that I've used for a year or more before they failed. I have some with green images and at least one Pro with noisy audio. I retired some original Arlo cameras when I installed Pro or Pro 2 cameras, so I have a drawer with a half dozen or more semi-usable cameras in it. Sometimes I grab a camera to use as a second set of eyes when doing tasks around the house....like pulling cable and needing to monitor the other end. Or flipping breakers and watching for a light to go out. Monitoring a mouse trap. They can be handy for odd tasks.