topic Re: Doesn't work with Google home voice commands in Arlo Pro 2

Doesn't work with Google home voice commands

kevinko1788 — Mon, 10 Dec 2018 13:09:21 GMT

As the subject state, my Arlo pro 2 cameras don't work with google home voice commands.

For example, Hey Google, show me front door on living room TV. It gives me youtube search result.

No matter what I do, it just gives me Youtube result.

Please advise, or fix.

Thank you

Re: Doesn't work with Google home voice commands

JessicaP — Tue, 11 Dec 2018 16:08:05 GMT

Hi @kevinko1788,

Make sure that your have your Arlo account linked with your Google account. If you already have it linked, try to relink it again. You can read here on how to connect your Arlo camera with Google: How do I connect my Arlo cameras to the Google Assistant app?

Re: Doesn't work with Google home voice commands

kevinko1788 — Tue, 11 Dec 2018 16:29:20 GMT

Hi @JessicaP

I linked Arlo acct and Google account already. I am able to see my cameras in Google home app.

Still, I am not able to voice command stream live camera video. It will only show Youtube result for the command.

For example, "stream front door on my living room TV" Google home will give me "Front door" search result on Youtube.

Any more advise?

Re: Doesn't work with Google home voice commands

JessicaP — Thu, 13 Dec 2018 00:42:37 GMT

Make sure that your Arlo camera is named as "front door" or check to see what name it is shown for the camera.

Re: Doesn't work with Google home voice commands

kevinko1788 — Thu, 13 Dec 2018 03:20:36 GMT

I completed the setup., named everything correctly. Is there a tech support person in Arlo ?

Re: Doesn't work with Google home voice commands

JessicaP — Thu, 13 Dec 2018 23:32:45 GMT

What I can do is create a case for you so our support team can further help you out. I have sent you a PM to gather more information from you.