topic Re: iPhone XS video playback lag in Arlo Pro 2

Arlo Pro 2 Video Recording

JoeHantz — Fri, 09 Nov 2018 23:32:26 GMT

A little before the app update and it is still a constant occurring issue, but the recordings from my Arlo pro 2 pause just the motion of recordings and I miss people walking for those two seconds. I have not rebooted the base station only because I logged into the app from another phone and it does not have the delay issue. I have logged out and in as well as deleting the app from my phone with no luck. I have an iPhone XS if it helps. This problem also occurred on my iPhone 7.

Arlo Pro 2 Paused/Frozen Video Recording For 3 Seconds

JoeHantz — Thu, 25 Oct 2018 21:19:30 GMT

My Arlo Pro 2 camera has worked amazing until right before the new app update. It will record the videos to the right amount but when I play it back there is about a 3 second pause or freeze where I can’t see any motion and still hear audio and then it plays through. Also having an issue where my videos have trouble saving or sending.

Re: Arlo Pro 2 paused recording

ShayneS — Thu, 25 Oct 2018 21:20:07 GMT

joeHantz,

Have you tried to reboot your base station and test again?

Re: Arlo Pro 2 paused recording

JoeHantz — Fri, 26 Oct 2018 00:50:29 GMT

I have not. Did that work for you in a similar situation?

Re: Arlo Pro 2 paused recording

pilotmattc — Sat, 10 Nov 2018 14:34:11 GMT

I have the same problem. Unplugged and rebooted all devices with the same outcome. . If the person moves fast enough the video won't capture them at all since it'll be during the paused period.

iPhone App Is Not Displaying Video

davidrrogers — Tue, 13 Nov 2018 19:32:27 GMT

Latest iOS app for iPhone is not playing video. It just shows a snapshot from the middle of the video. The videos play fine on iPad (v 2.6.1) and web browser.

Also when I download the videos on the iPhone it puts a video into Photos but there is nothing in the video. It will play for 10 seconds but there is no actual video. Downloads do work correctly on the iPad and web browser.

And finally I noticed that at the four second mark all videos just stop. The video is still playing but there is no motion for about two seconds. It does this on all apps (iPhone, iPad, web browser and downloaded video)

Re: Arlo Pro 2 Video Recording

ShayneS — Mon, 12 Nov 2018 21:23:23 GMT

JoeHantz,

Have you downloaded the latest iOS 12.1 and tested again?

Re: Arlo Pro 2 paused recording

ShayneS — Tue, 13 Nov 2018 00:05:51 GMT

pilotmattc,

What device are you viewing from? Have you tried to view you library from the web portal?

Re: Arlo Pro 2 paused recording

pilotmattc — Tue, 13 Nov 2018 01:04:23 GMT

The video replays correctly on the web portal. I am utilizing an iPhone XR and my wife on an iPhone 7 with the latest arlo app version 2.6.1. both phones pause the replay for the first 3 seconds

Re: Arlo Pro 2 paused recording

pilotmattc — Tue, 13 Nov 2018 01:06:49 GMT

Correction just my phone has the issue and it is the iPhone XR. My wife's iPhone 7 and the web portal relay correctly

Re: Arlo Pro 2 paused recording

JoeHantz — Tue, 13 Nov 2018 03:43:04 GMT

So are you thinking it might just be newer iPhones? But I don’t see how that would be an issue or why

Re: Arlo Pro 2 Video Recording

JoeHantz — Tue, 13 Nov 2018 03:46:00 GMT

Yes I have and still no luck 😞

Re: Arlo Pro 2 Video Recording

ShayneS — Tue, 13 Nov 2018 16:51:27 GMT

JoeHantz,

Is it possible to reboot the base station & test again? Does this occur over WIFI or cellular data on the devices you tested?

Re: Arlo Pro 2 paused recording

ShayneS — Tue, 13 Nov 2018 17:01:40 GMT

JoeHantz,

What device are you seeing the issue with?

Re: Arlo Pro 2 Video Recording

JoeHantz — Tue, 13 Nov 2018 17:59:08 GMT

I have rebooted and it does occur over WiFi and data usage

Re: Arlo Pro 2 Video Recording

JoeHantz — Tue, 13 Nov 2018 17:59:46 GMT

I have downloaded ios12.1 during the time it has been acting up and now luck

Re: Arlo Pro 2 paused recording

JoeHantz — Tue, 13 Nov 2018 18:00:18 GMT

I am seeing the issue on my iPhone XS

Re: Arlo Pro 2 Video Recording

ShayneS — Tue, 13 Nov 2018 19:26:12 GMT

JoeHantz,

What version of the Arlo Mobile App is your device running? Also, what version of the Arlo Mobile App & iOS is the iphone 7 running?

iPhone App Is Not Displaying Video

ShayneS — Tue, 13 Nov 2018 19:32:52 GMT

davidrrogers,

Are your devices running iSO 12.1? Also, I see you mention the videos just show a snapshot, but then mention at the 4 second mark the videos freeze? are these issues intermittent or do the happen in a sequence? When are you seeing each issue occur?

Re: Arlo Pro 2 paused recording

ShayneS — Tue, 13 Nov 2018 19:37:10 GMT

JoeHantz,

Have you tried powering off/on your base station and removing & re-installing the Arlo Mobile App?