topic Re: Arlo Pro 2 Battery- Camera only turns on when plugged in. in Arlo Pro 2

Arlo Pro 2 Battery- Camera only turns on when plugged in.

WillTorr — Mon, 10 Dec 2018 01:23:59 GMT

VMC4030 NETGEAR ARLO PRO Camera Battery- Camera only turns on when powered by AC.

Its the original charging cable.

MY HW VERSION IS H11- MY CAMERA SERIAL NUMBER IS 59U1817BC865C

MY FIRMWARE IS 1.092.0.19_26228.

So on my Iphone and on my PC, the icon when I look at this camera is an outlet plug.. all the other cameras are the regular battery with lightning bolt.. This is the only camera/battery that acts up.. I had it plugged in for hours..I've removed in and re-installed it several times..I've un-paired it with the base station and added it back again multiple times but still the outlet icon instead of the battery/lightning bolt icon. I need help! I've only had this entire system less than six months. Thanks!

Re: Arlo Pro 2 Battery- Camera only turns on when plugged in.

steve_t — Mon, 10 Dec 2018 03:21:40 GMT

Have you tried this battery in another camera or another battery in this camera?

Re: Arlo Pro 2 Battery- Camera only turns on when plugged in.

WillTorr — Mon, 10 Dec 2018 11:20:43 GMT

Hello! Yes, I've placed another camera's battery into this camera and it worked just fine. When I placed "this" battery into another camera; that camera goes down to only show the outlet plug icon.. I feel confident its a battery issue; however, I feel only having this system for 3+ months I shouldn't have to spend another 50+ on another batter already.. any advice? Thank you.

Re: Arlo Pro 2 Battery- Camera only turns on when plugged in.

jguerdat — Mon, 10 Dec 2018 14:24:45 GMT

Why would you buy another battery when you have a 1 year warranty? Open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx

Re: Arlo Pro 2 Battery- Camera only turns on when plugged in.

steve_t — Mon, 10 Dec 2018 21:44:16 GMT

As above, contact support for an RMA of the faulty battery given you're still under warranty