topic Camera Offline in Arlo Pro 2

Camera Offline

Melmilliones — Sun, 09 Dec 2018 22:28:07 GMT

I have 3 cameras. 2 off the cameras are offline. Even though both still have a strong WIFi connection still. If I bring them in the house they work. I put them back outside. Then it no longer works. Like i said it still shows they are connected with 3 bars. I’ve changed there positions. Reset them. Changed the batteries. Switched cameras with other bases. Same thing. Just seems like a poor product. Had it a month. And it’s always something.

Re: Camera Offline

jguerdat — Mon, 10 Dec 2018 01:51:24 GMT

That may be due to interference. If it works inside but not out, you need to figure out what 2.4GHz device may be interfering. Could be your router (move the base away from the router), a cordless phone or other device, even your neighbor's WiFi ifclose enough.

Re: Camera Offline

Melmilliones — Mon, 10 Dec 2018 01:58:56 GMT

The base is right next the camera. Saying it had WiFi to the camera. But still offline

Re: Camera Offline

jguerdat — Mon, 10 Dec 2018 02:00:52 GMT

Open a case with support here. Might be faulty hardware.