topic Re: "Friends" not recieving motion notifications in Arlo Pro 2

"Friends" not recieving motion notifications

RickyRicardo — Wed, 26 Sep 2018 14:28:34 GMT

Hi,

I've added my family as friends to the Arlo app. At one point they were receiving notifications from Arlo for motion but now they aren't and I can't find out how to enable them. Notifications are enabled for the App because they do recieve the Geofence notifcation.

Re: "Friends" not recieving motion notifications

jguerdat — Wed, 26 Sep 2018 19:21:25 GMT

Are they arriving but not until they wake the phone? Recent OS battery optimizations can cause this. Set the app to never sleep.

Re: "Friends" not recieving motion notifications

RickyRicardo — Thu, 27 Sep 2018 06:32:30 GMT

No, they aren't receiving motion notifications at all.

Re: "Friends" not recieving motion notifications

jguerdat — Thu, 27 Sep 2018 14:00:06 GMT

Push or email notifications? If push, have each person check the phone settings for the app and ensure that notifications haven't been disabled. If that isn't the issue, try reinstalling the app.

Re: "Friends" not recieving motion notifications

RickyRicardo — Sat, 08 Dec 2018 23:48:43 GMT

Hi, the push setting on their devices are correct. We even tried reinstalling the application and nothing has fixed it.

Re: "Friends" not recieving motion notifications

jguerdat — Sun, 09 Dec 2018 16:07:13 GMT

The next step is you go into your modes and rules to verify that the notifications are enabled in each rule.