topic Re: 2.6.3 allows me to move cameras to manage notifications but returns as "not enrolled" in Arlo Pro 2

2.6.3 allows me to move cameras to manage notifications but returns as "not enrolled"

Scox16 — Wed, 28 Nov 2018 18:45:44 GMT

I expected 2.6.3 would allow me to move my cameras up to manage smart notifications but it still returns “user not enrolled in plan”. When wil this be fixed.?

Re: 2.6.3 allows me to move cameras to manage notifications but returns as "not enrolled"

brh — Wed, 28 Nov 2018 18:45:56 GMT

@Scox16

Do you have a paid subscription?

Brian

Re: 2.6.3 allows me to move cameras to manage notifications but returns as "not enrolled"

Scox16 — Wed, 28 Nov 2018 18:46:06 GMT

I have a subscription.

Re: 2.6.3 allows me to move cameras to manage notifications but returns as "not enrolled"

brh — Wed, 28 Nov 2018 18:46:32 GMT

@Scox16

I am also on a paid subscription and I get a similar problem. When I try to move a camera to the active section I get an amber banner that says I do not have permissions to do so.

Brian

Re: 2.6.3 allows me to move cameras to manage notifications but returns as "not enrolled"

AncientGeek — Wed, 28 Nov 2018 18:46:46 GMT

@brh wrote:

@Scox16

I am also on a paid subscription and I get a similar problem. When I try to move a camera to the active section I get an amber banner that says I do not have permissions to do so.

Brian

Have you tried this using the browser interface?

Re: 2.6.3 allows me to move cameras to manage notifications but returns as "not enrolled"

brh — Wed, 28 Nov 2018 18:47:03 GMT

@AncientGeek

Yes, I get a spinning wheel that says Please Wait and never stops spinning. I did have permissions to move the camera to the inactive section though. Go figure, LOL

Brian

Re: 2.6.3 allows me to move cameras to manage notifications but returns as "not enrolled"

jguerdat — Wed, 28 Nov 2018 18:47:13 GMT

I just tested both W10 Chrome and the Android 2.6.4 app and activating and deactivating cameras for Smart works fine. now.

Re: 2.6.3 allows me to move cameras to manage notifications but returns as "not enrolled"

Scox16 — Wed, 28 Nov 2018 21:33:34 GMT

Still not working with Iphone and Ipad.

Re: 2.6.3 allows me to move cameras to manage notifications but returns as "not enrolled"

JessicaP — Thu, 29 Nov 2018 17:48:05 GMT

Hey @Scox16,

Have you tried it out on the web browser to see if that resolves the problem you're having?

Re: 2.6.3 allows me to move cameras to manage notifications but returns as "not enrolled"

Scox16 — Thu, 29 Nov 2018 21:44:39 GMT

I just tried on my pc and when I attempt to move one of my cameras to the active camera line, the Arlo bird pops up with the message “Please wait...”

Re: 2.6.3 allows me to move cameras to manage notifications but returns as "not enrolled"

JessicaP — Thu, 29 Nov 2018 22:11:07 GMT

I sent you a PM to gather more information from you so I can try checking this further.

Re: 2.6.3 allows me to move cameras to manage notifications but returns as "not enrolled"

brh — Thu, 29 Nov 2018 22:17:12 GMT

@Scox16

When your problem is solved, let me know the solution as mine is doing the same thing. I am wondering if somehow some of the accounts got screwed up.

Brian

Re: 2.6.3 allows me to move cameras to manage notifications but returns as "not enrolled"

JessicaP — Fri, 30 Nov 2018 00:02:45 GMT

Hey @brh,

I also sent you a PM to gather more information from you to help you further.

Re: 2.6.3 allows me to move cameras to manage notifications but returns as "not enrolled"

Scox16 — Fri, 07 Dec 2018 00:01:35 GMT

I received a case number last week but but my issue has not been resolved.

Re: 2.6.3 allows me to move cameras to manage notifications but returns as "not enrolled"

Scox16 — Sat, 08 Dec 2018 11:43:31 GMT

How do I cancel my subscription to Smart? It has been weeks since I reported my issue. I even received a case number over a week ago and I still cannot manage my notifications. Like most people, I prefer not not pay for a service that I am not receiving. I feel bad that I recommended the Arlo system to my neighbor, which purchased on my recommendation.

Re: 2.6.3 allows me to move cameras to manage notifications but returns as "not enrolled"

brh — Sat, 08 Dec 2018 12:57:27 GMT

@Scox16

I went into my Settings > Subscription and selected Change Plan. I selected Basic and it notified that they were sorry to lose me. I then went back in and did the same thing, but this time i selected Smart Premier. I paid for the new subscription and a few days later got the refund for the remainder of my old plan. My new subscription end date changed to 12 months after I purchased the new plan.

All my cameras then showed up as active both in the Subscription section and in the Arlo Smart section. All my old settings were there, thankfully.

I have not tested to see if I can move the cameras in the Arlo Smart back and forth - for now I am going to leave well enough alone.

Brian

Re: 2.6.3 allows me to move cameras to manage notifications but returns as "not enrolled"

Scox16 — Sat, 08 Dec 2018 23:35:04 GMT

Well, I went ahead and canceled and resubscribed and it works. Only thing, I originally subcribed at a special price of $ 29.99 but had to pay $71.99 to resubscribe. I have been scammed. I’m not sure if I will continue with Arlo. I’m looking at an other security camera system.