topic Arlo Pro Plan Upgrade Issues in Arlo Pro 2

Arlo Pro Plan Upgrade Issues

Kielmarkr — Thu, 06 Dec 2018 22:58:19 GMT

I have been trying for over 1 week to resolve an issue with the Arlo Pro cameras. Trying to upgrade my plan to add additional cameras. The app and web site is not working for me. I have tried multiple times to upgrade using two different credit cards with no luck. Attempts to contact customer support is, well, terrible. Finding a contact number on this site appears to be hidden, the customer support personnel, while friendly, don't seem to understand what I am asking, and Arlo should have a separate line for upgrading system plans. While the cameras are good the support is lacking! I have tried to email directly to arlo and you can't even find that! At this point I would not recommend upgrading your plan. I am going to try to find an alternate way to add the cameras.

Re: Arlo Pro Plan Upgrade Issues

ShayneS — Fri, 07 Dec 2018 21:58:51 GMT

I see you have an active case open regarding this issue. Have you been contacted regarding the subscription problem?

Re: Arlo Pro Plan Upgrade Issues

JJS68 — Sat, 08 Dec 2018 06:38:39 GMT

I have been trying to upgrade my plan and done multiple times and still says basic, though I do see the $1 test charges going to my discover card, they must be having some issues right now

Merchant:	ARLO TECHNOLOGIES INC
Date:	December 07, 2018
Amount:	$1.00

at this time stil on basic service..... I will give a few more days and open ticket with support as I assume this is widespreed issue

Re: Arlo Pro Plan Upgrade Issues

Higinio — Sat, 08 Dec 2018 09:45:52 GMT

I have the same problem, Im not able to add more than 5 cameras with basic plan, try to change plan and is imposible.

Re: Arlo Pro Plan Upgrade Issues

JJS68 — Tue, 11 Dec 2018 20:35:13 GMT

still not working, tested on laptop and cellphone, again the test payment for $1 Arlo sends though shows on my discover card - but plan never takes - still basic plan

Merchant:	ARLO TECHNOLOGIES INC
Date:	December 11, 2018
Amount:	$1.00

Re: Arlo Pro Plan Upgrade Issues

ShayneS — Tue, 11 Dec 2018 21:14:29 GMT

@JJS68

Due to the amount of issues described I have opened a case for you. I will contact you via private message with further information.

Re: Arlo Pro Plan Upgrade Issues

Kielmarkr — Thu, 13 Dec 2018 22:05:21 GMT

I have never resolved this issue and no one has contacted me.

@ShayneS wrote:

@JJS68

Due to the amount of issues described I have opened a case for you. I will contact you via private message with further information.

Re: Arlo Pro Plan Upgrade Issues

Kielmarkr — Thu, 13 Dec 2018 22:08:55 GMT

I hve not been contcted by anone and I have given up on Arlo support. It is terrible!

Re: Arlo Pro Plan Upgrade Issues

JJS68 — Sun, 16 Dec 2018 21:54:45 GMT

I was left a voicemail, but I see the Arlo Ultra is gonna come with a free year of service, so just gonna wait as plan to upgrade to that anyways