topic Why Does CVR Break Motion Detection? in Arlo Pro 2

Why Does CVR Break Motion Detection?

njarlo — Fri, 07 Dec 2018 21:31:26 GMT

Why is it whenever I enable CVR, I no longer receive or record motion alerts on my Pro 2s or my Qs? As soon as I remove the service (pro rated), the cameras immediately function as they're supposed to?

I raised this issue with support and they didn't grasp the issue. I was placed on hold and the CSR conferred with a collegue. After 57 minutes I hung up.

I have tried rebooting the base station, unplugging, removing the battery, and restarting the cameras both with CVR provisioned and not provisioned. As this impacts both Q and Pro2, it's obviously a software issue.

Has anyone had any success getting anyone remotely technically competent on the phone in support?

For a remote monitoring device, I don't understand why this needs so much hands on care and feeding. I purchased 14 Pro2s, 2 Base stations, and 2 Qs. I need CVR because the motion detection only works about 50% of the time. That said, I still appreciate the 50% of alerts I do get.

Why Does CVR Break Motion Detection?

hokeysmoke — Fri, 07 Dec 2018 21:31:38 GMT

See this thread:

https://community.arlo.com/t5/Arlo-Q/ArloQ-CVR-stopped-recording-to-Library/td-p/1653304

The key is to disable Arlo Smart and then restart your base station. It's a bug in the latest release.

Why Does CVR Break Motion Detection?

njarlo — Fri, 07 Dec 2018 21:31:48 GMT

I tried disabling Smart for the cameras with CVR on it and rebooting. I also tried the same with removing CVR from my plan, removing Smart, rebooting, re-adding CVR. No dice. I've probably got 5 refunds in the last 24 hours alone trying to get this to work.

Do I need to remove Smart from all Cameras, or just the CVR ones? When is Arlo releasing an update to fix this? From the referenced post, seems like this has been a known issue for over a month.