topic CVR Timeline Gaps & Missing Video in Arlo Pro 2

CVR Timeline Gaps & Missing Video

SethRobinson — Tue, 04 Dec 2018 19:23:35 GMT

I am about done with this system. For over a year my 3 Arlo Pro 2 HD cameras have been nothing but trouble. Anyway, I pay for the CVR 14 day recordings. My cameras are plugged in. I have rebooted, restarted and reconnected everything more than once. So I just walk in front of one of my cameras at 3:40pm. I wait a bit then click on the CVR symbol on that camera, drag the timeline back to 3:43 and wait. Loading. Loading. Loading I'm on my home wifi which is super fast). I drag it to even earlier. Loading. Loading. Loading. Finally at another point in time the video appears to be playing back. As it approaches 3:40 I se no green 'motion detected' indicator on the timeline. As 3:40 ticks by there is nothing. No video of me at that exact time walking in front of the camera. Sigh. Tell me...what am I doing wrong?

CVR Timeline Gaps & Missing Video

SethRobinson — Tue, 04 Dec 2018 19:24:46 GMT

After a year of troubleshooting and restarts I have concluded this system is terrible. Here is a list of all the problems I have consistently:

Camera is Offline

CVR doesn't work

Pixelation

More Pixelation

Sound does not work

No motion indication on CVR timeline

Already had one camera replaced by company

Sorry, but for what I spent on your system it has been a complete failure.

I have very strong wifi coverage as well.

CVR Timeline Gaps & Missing Video

JehovasFitness — Tue, 04 Dec 2018 19:25:07 GMT

Same here.

The timeline stamps seems off by a lot. There are also times where when there is motion sensed, the timeline has a gap of missing footage.

quite frustrating

CVR Timeline Gaps & Missing Video

ShayneS — Tue, 04 Dec 2018 19:24:56 GMT

Have you tried to reboot your base station? What trouble shooting steps have you performed?

Re: CVR Timeline Gaps & Missing Video

SethRobinson — Tue, 04 Dec 2018 21:29:26 GMT

Multiple calls to Tech Support.

At least twice per month for over a year I have restarted/rebooted.

Factory Reset last week.

I'm sorry but considering the $$$ I spent on these I am completely disappointed. The only thing that works is the push notifications. At which point I get to look at the non-cvr video clip and see ghostly pixelated figures moving around.

It should be noted that I've never once seen anything on the CVR service I paid for.

Oh and the audio function is worthless. Last time I tried it I could see what I assume was my son completely pixelated. I was speaking clearly for about a minute repeating the same phrase. When I got home he said, "I couldn't understand a word you were saying."

BTW I've paid around $700 for not including my monthly CVR fee for this garbage.