topic Re: Alerts, no recorded clips in Arlo Pro 2

Alerts, no recorded clips

Al_bluelinedive — Thu, 29 Nov 2018 22:19:44 GMT

I have the arlo 2 with 30 day subscription being monitored on a samsung galaxy 8, Suddenly after the app updated for package detection, I get alerts, when I check them, up to an hour later, no clip in library. I can see people on my driveway and at my door, and have no idea!

I also have a USB hard drive attached.

So whatever you changed on the update, please unchange it!

Is there a fix to this or do I nowt just have a passive Camera system that won't record??

Re: Alerts, no recorded clips

Al_bluelinedive — Sat, 01 Dec 2018 23:24:38 GMT

Solved.

Hard reset prompted a firmware upgrade that for some reason wasnt otherwise available via the app or Web login.

With FW upgrade, appears all corrected. Bit of a pain when you're away on hols but fixed now...

Re: Alerts, no recorded clips

TheePlanB — Sun, 02 Dec 2018 08:09:16 GMT

Am I understanding this correctly? Do a hard reset to get latest fix or firmware?

Re: Alerts, no recorded clips

Al_bluelinedive — Sun, 02 Dec 2018 10:44:06 GMT

By doing the hard reset, it prompted me to upgrade the firmware to the latest version. For some reason, in the version I had, it wasnt prompting the upgrade.

Re: Alerts, no recorded clips

Johanhudik — Sun, 02 Dec 2018 15:28:21 GMT

I have this exact problem. Just can’t figure out why.

Re: Alerts, no recorded clips

Al_bluelinedive — Thu, 06 Dec 2018 09:36:23 GMT

It was super frustrating while I was away on holidays and not able to do the reset, and problematic if something had happened!

Re: Alerts, no recorded clips

jguerdat — Thu, 06 Dec 2018 14:19:42 GMT

If away from home and suspecting an issue, a good thing to try is to remotely restart the base.

Re: Alerts, no recorded clips

Al_bluelinedive — Thu, 06 Dec 2018 18:52:38 GMT

Tried that, didn't work

Re: Alerts, no recorded clips

jguerdat — Thu, 06 Dec 2018 23:57:08 GMT

Are you using Smart? If so, disable the cameras in the Smart settings.