topic Re: Change Subscription dose not work in Arlo Pro 2

Change Subscription Dose Not Work

AbuFaisal — Tue, 04 Dec 2018 22:07:34 GMT

Good day,

I have just got my Arlo Pro 2 and want to change my subscription to CVR, the change subsribtion button dosnt work from arlo.netgear.com or the iOS app! and return back to the main page once i click on it!

Pls advise.

Thanks

Re: Change Subscription dose not work

slompochomp — Sat, 01 Dec 2018 23:00:56 GMT

Seems to work for me, are you the primary account owner and using the primary email account ?

Have you tried this on another web browser ?

Re: Change Subscription dose not work

AbuFaisal — Sun, 02 Dec 2018 08:49:50 GMT

Yes I’m the owner.

I tried Chrome and Safari both doesn’t work! Also the subscription option are not showing in iOS app!!

Strange

Re: Change Subscription dose not work

MyZipster — Sun, 02 Dec 2018 15:36:29 GMT

I have same issue. Had a premier added me cameras and now just can get basic. 2 cameras don't register.

Re: Change Subscription dose not work

AbuFaisal — Mon, 03 Dec 2018 15:37:15 GMT

anyone from Arlo can support !!

Re: Change Subscription dose not work

AbuFaisal — Tue, 04 Dec 2018 21:23:59 GMT

UP!!?

Change Subscription Dose Not Work

ShayneS — Tue, 04 Dec 2018 22:07:49 GMT

@AbuFaisal

Are you using wifi or cellular data when attempting this?

Re: Change Subscription Dose Not Work

AbuFaisal — Tue, 04 Dec 2018 22:13:15 GMT

Unfortunately, I have just informed by your team in live chat , the CVR is not available in my country? And imagine the Arlo accepting orders from my country and they ship the products!

They shouldn’t accept purchase orders from my country If they are not support!

Now, what I will do with 6pcs of Alro pro 2!!!

Re: Change Subscription dose not work

MyZipster — Wed, 05 Dec 2018 03:12:25 GMT

Saw someone post that when he added his middle initial to match his original it went through. I checked my name and there was an extra space after my first name. Corrected it and the upgrade worked. Odd, but at least I am up with all cameras again.

Re: Change Subscription dose not work

AbuFaisal — Mon, 10 Dec 2018 14:00:52 GMT

All provided solution is not workable! Support said the subscription is only for specified country and I am surprised why Arlo is selling their products for others countries while they are not supporting !?

or just this is a selling and taking customer's money no matter !!