topic Re: Subscription in Arlo Pro 2

Cannot add Subscription

AJBB3 — Wed, 28 Nov 2018 19:16:26 GMT

Hello!

I'm have issues with my subscription. This website isn't very customer service friendly. I was subscribed to the premiere but now it says basic. I tried to adding the subscription twice but it still says basic! I need HELP!!

AJBB3

Re: Subscription

brh — Wed, 28 Nov 2018 16:47:14 GMT

@AJBB3

What country are you in?

Brian

Re: Subscription

AJBB3 — Wed, 28 Nov 2018 19:20:24 GMT

United States

Re: Subscription

brh — Wed, 28 Nov 2018 20:02:52 GMT

@AJBB3

I assume that you have a paid subscription and not the free trial for one month. The only thing I can think of is to call Customer Support. The official US support phone number is:

1 (408) 638 3750

Brian

Re: Subscription

JessicaP — Thu, 29 Nov 2018 16:14:54 GMT

Hey @AJBB3,

Are you seeing this error on both through the web client and mobile app?

Re: Subscription

AJBB3 — Thu, 29 Nov 2018 19:00:37 GMT

Yes I am. Its frustrating. I hope they don't bill me three times. I already subscribed to premier but the website and APP are saying my subscription is BASIC. I need help.

Alex

Re: Subscription

JessicaP — Thu, 29 Nov 2018 22:09:00 GMT

I sent you a PM to gather more information from you so I can further check this out.