topic Re: Reset Snapshot When Configuring Activity Zones in Arlo Pro 2

Reset Snapshot When Configuring Activity Zones

magnus212 — Wed, 24 Oct 2018 22:36:52 GMT

I am using iPhone 6s and the Arlo app with my arlo PRO 2 with 2 cameras. Since a while back (maybe after a app-update) I’m unable to update the activity zones because the snapshot image used as background in the activity zones-settings is not updated (after relocation) and I cant find any way to update the image. Previously this has been updated automatically when using the camera live. Saw another question about this pointing out the video settings but I can’t find any way to update the snapshot image.
Can you please help me?

Re: Reset snapshot when configuring activity zones

ShayneS — Wed, 24 Oct 2018 22:38:15 GMT

magnus212,

Have you tried to reboot the base station and test again?

Re: Reset Snapshot When Configuring Activity Zones

Ksw — Sat, 27 Oct 2018 21:24:30 GMT

Looks like they removed the ability to update snapshots in the activity zones and in video settings on Android as well. Oops. It's awesome when upgrades remove functionality...

Re: Reset Snapshot When Configuring Activity Zones

dezi — Sat, 27 Oct 2018 22:14:59 GMT

I have sad that the upgraded software, makes the Activity Zone setup much more harder.

I can not find a way to refresh the snaphot picture.

@magnus212 wrote:

I am using iPhone 6s and the Arlo app with my arlo PRO 2 with 2 cameras. Since a while back (maybe after a app-update) I’m unable to update the activity zones because the snapshot image used as background in the activity zones-settings is not updated (after relocation) and I cant find any way to update the image. Previously this has been updated automatically when using the camera live. Saw another question about this pointing out the video settings but I can’t find any way to update the snapshot image.
Can you please help me?

Re: Reset Snapshot When Configuring Activity Zones

Indie78 — Sun, 28 Oct 2018 08:06:15 GMT

I just got the pro 2 yesterday and best way I found to update snapshot is go to video settings and reverse the image 180. Wait for that to update and show the flipped image then flip back. The Activity Zones will now update too.

Re: Reset Snapshot When Configuring Activity Zones

magnus212 — Sun, 28 Oct 2018 12:31:58 GMT

Thanks! That works for me too.

Re: Reset Snapshot When Configuring Activity Zones

jguerdat — Sun, 28 Oct 2018 13:38:36 GMT

Or tap on the displayed snapshot for a refresh.

Re: Reset Snapshot When Configuring Activity Zones

magnus212 — Sun, 28 Oct 2018 15:50:52 GMT

That doesn’t work for me.

Re: Reset Snapshot When Configuring Activity Zones

Indie78 — Sun, 28 Oct 2018 15:51:34 GMT

Tapping on displayed snapshot does not always work.

Re: Reset Snapshot When Configuring Activity Zones

dezi — Sun, 28 Oct 2018 16:19:41 GMT

Great tip

Re: Reset Snapshot When Configuring Activity Zones

Melmilliones — Wed, 14 Nov 2018 15:57:01 GMT

Nothing has worked for me 😔

Re: Reset Snapshot When Configuring Activity Zones

jguerdat — Wed, 14 Nov 2018 21:03:23 GMT

If tapping the snapshot doesn't update it, use the Invert choice twice. Otherwise, use a browser which has the snapshot icon to refresh.

Re: Reset Snapshot When Configuring Activity Zones

AvA110 — Sun, 25 Nov 2018 05:39:07 GMT

I have the same problem with the new app update. Those who designed the new app never used the actual device and just wanted to clear the UI even in expense of loosing functionality

Re: Reset Snapshot When Configuring Activity Zones

Sonata — Sun, 25 Nov 2018 20:42:16 GMT

The odd thing for me is that one camera automatically refreshes without fail, but the second one never refreshes which makes me think it's a hardware issue and that one of my cameras needs to be replaced.

Re: Reset Snapshot When Configuring Activity Zones

Sonata — Sun, 25 Nov 2018 20:55:06 GMT

The snapshot does auto-refresh and can be refreshed manually on the website, but the updated snapshot is still not reflected in the Video Settings on the mobile app.

Re: Reset Snapshot When Configuring Activity Zones

ShayneS — Wed, 28 Nov 2018 23:59:43 GMT

@Sonata

@AvA110

What version of the Arlo Mobile App are you running? What Device/Model/OS are you using?

Re: Reset Snapshot When Configuring Activity Zones

Sonata — Thu, 29 Nov 2018 00:59:45 GMT

Arlo app 2.6.3_23000 on Android 8.1.0. Firmware 1.9.0.0-269

Re: Reset Snapshot When Configuring Activity Zones

jguerdat — Thu, 29 Nov 2018 02:00:56 GMT

Android app is up to 2.6.4. Update and try again.

Re: Reset Snapshot When Configuring Activity Zones

Melmilliones — Thu, 29 Nov 2018 02:16:05 GMT

I have a iPhone lol

Re: Reset Snapshot When Configuring Activity Zones

jguerdat — Thu, 29 Nov 2018 02:17:30 GMT

The previous person whom I responded to has Android.