topic Re: High Battery Drain on One Camera in Arlo Pro 2

High Battery Drain on One Camera

Burnzy303 — Wed, 28 Nov 2018 18:05:27 GMT

Hi.

I suddenly noticed today my driveway camera is draining incredibly fast. Its at 43% and my front door cam is still at 88%. The front door camera is by far the most active camera as well, so something is wrong.

Please note, this is a sudden development, as drain has been as expected up till now.

Any advice on what may be happening, i have no connection issues, signal is strong to main box, i dont have mic or speaker active.
Also, how do i actually contact Netgear? All support routes end up here, which is great... but sometimes you want answers from Netgear themselves? Is there a support number for UK.

Thanks for any help in advance.
Louis

Re: High Battery Drain on One Camera

jguerdat — Wed, 28 Nov 2018 19:15:41 GMT

Verify that the camera firmware (all firmware for that matter) is the latest. Swap cameras around to see if the problem follows the camera or the location. If it stays with the camera, remove it from Settings, My Devices and resync.

Re: High Battery Drain on One Camera

Burnzy303 — Wed, 28 Nov 2018 19:46:28 GMT

Okay, thanks ill try that

Re: High Battery Drain on One Camera

brh — Wed, 28 Nov 2018 20:50:57 GMT

@Burnzy303

Arlo support in the UK is:

0344 875 4000

Brian

Re: High Battery Drain on One Camera

Burnzy303 — Wed, 28 Nov 2018 21:07:22 GMT

Thanks brian