topic Rif.: Not getting push Notifications in Arlo Pro 2

Not getting push Notifications

Cdwo — Tue, 27 Nov 2018 04:28:32 GMT

I have stopped getting push notifications to my iPhone 7. All was working fine until I signed up for the premier monitoring service. That was around 22 Nov 2018. I am getting the emails but not the push notifications on my Apple devices that have the arlo app. Did something change and it is not working or is there something I can do on my end to fix this.

Re: Not getting push Notifications

steve_t — Tue, 27 Nov 2018 05:45:02 GMT

In your iOS settings, does the Arlo app have permission to send push notifications?

Re: Not getting push Notifications

Cdwo — Tue, 27 Nov 2018 10:25:51 GMT

Yes it does. My phone settings have not changed from when it was working.

Rif.: Not getting push Notifications

MircoT — Tue, 27 Nov 2018 13:30:06 GMT

hello,

same here. after the activation of arlo smart, push notification does not arrive on my iphone. email notification arrive with hours of delay.

I've disabled arlo smart and push notification does not arrive.

now I'm unable to reactivate arlo smart.

please resolve this problem!

p.s.: I'm sorry for my bad english.

Rif.: Not getting push Notifications

duckson — Tue, 27 Nov 2018 17:45:44 GMT

Ditto, although today’s iOS app update may have fixed it.....?

Rif.: Not getting push Notifications

MircoT — Tue, 27 Nov 2018 18:05:17 GMT

unfortunately no.

I've removed and reinstalled the app (version 2.6.3, on arlo support request), but the problem is still here...

Rif.: Not getting push Notifications

Cdwo — Wed, 28 Nov 2018 13:44:45 GMT

The new update did not fix the problem. I just bought 6 new cameras to bring my total to 10 and enrolled in the subscription package. These cameras are just about useless without the push notifications.

Rif.: Not getting push Notifications

jguerdat — Wed, 28 Nov 2018 14:20:13 GMT

Android 2.6.4 was released last night. Give it a try.