topic Re: Wireless Arlo Pro 2 will not record/detect motion in Arlo Pro 2

Wireless Arlo Pro 2 will not record/detect motion

Tamanaca00 — Sun, 25 Nov 2018 05:06:35 GMT

Hello, my camera will not detect motion. I've had these cameras about 4 months and one of the two has recently stopped detecting motion. It doesnt even work for the motion detection test. I have powered everything down and reinstalled/resynced and nothing. I will not detect motion. I can record on live and it will detect sound to record but not motion. Any suggestions.

Re: Wireless Arlo Pro 2 will not record/detect motion

Gloryrob — Sun, 25 Nov 2018 05:33:43 GMT

I’m having the same problem. One of my five cameras is not detecting motion or anything not receiving any alerts after the new update.

Re: Wireless Arlo Pro 2 will not record/detect motion

brh — Sun, 25 Nov 2018 07:38:52 GMT

Have you tried removing and re-inserting the battery in the camera to force it to reboot? If so, you might need to remove the camera from your system and then add it back in.

Brian

Re: Wireless Arlo Pro 2 will not record/detect motion

Tamanaca00 — Sun, 25 Nov 2018 15:42:29 GMT

Hi Brian, I didn’t try removing the battery but I have removed the device from he systems and reinstalled. Also removed their base(whole system) and started over. Nothing has worked.

Re: Wireless Arlo Pro 2 will not record/detect motion

Tamanaca00 — Sun, 25 Nov 2018 15:44:04 GMT

From the looks of all the post. Seems we’re not alone.

Re: Wireless Arlo Pro 2 will not record/detect motion

brh — Sun, 25 Nov 2018 17:13:03 GMT

@Tamanaca00

True, it could be the latest firmware. Try switching a good camera with one that is not working and see what happens.

Brian

Re: Wireless Arlo Pro 2 will not record/detect motion

ArloPro2-2 — Sun, 25 Nov 2018 17:30:37 GMT

Same here - I have 2 cameras and both detected motion when I set them up for the first time. One of the cameras forced a firmware update and it hasn’t detected motion since then. The other camera has had no update and works perfectly. Can the Arlo tech’s please work put a firmware update to fix this asap?

Re: Wireless Arlo Pro 2 will not record/detect motion

JamesC — Tue, 27 Nov 2018 17:53:54 GMT

What mode are you using? (the default "Armed" or a custom mode)

If you create and use a brand new custom mode with rules for motion detection, do you see the same behavior?

JamesC

Re: Wireless Arlo Pro 2 will not record/detect motion

Gloryrob — Tue, 27 Nov 2018 18:10:01 GMT

I’ve used the armed settings by itself as well geofencing settings. And still does not recognize any motion and not receiving any motion alerts. I pulled out the battery from the camera to reset it nothing happened. It stoped recording after I did the new update couple days ago

Re: Wireless Arlo Pro 2 will not record/detect motion

ArloPro2-2 — Tue, 27 Nov 2018 18:27:33 GMT

Hi JamesC,

I’ve tried Armed and custom and still no motion detection 😞

Re: Wireless Arlo Pro 2 will not record/detect motion

Gloryrob — Wed, 28 Nov 2018 05:27:18 GMT

Hmmm!!! Other posts are saying they are having the same problem with the camera they have CRV service on . My front garage out of my five isn’t working that’s the one I have CRV service on . All the rest are detecting and sending me alerts . There’s definitely a problem with the new updates messed up CRV features

Re: Wireless Arlo Pro 2 will not record/detect motion

Tamanaca00 — Wed, 28 Nov 2018 08:30:54 GMT

How do we contact net gear/Arlo regarding this. I think I need a new camera.

Re: Wireless Arlo Pro 2 will not record/detect motion

jguerdat — Wed, 28 Nov 2018 14:11:08 GMT

https://www.arlo.com/en-us/support/contact.aspx

Re: Wireless Arlo Pro 2 will not record/detect motion

Tamanaca00 — Wed, 28 Nov 2018 23:59:07 GMT

Well miraculously tonight my camera started detections motion again. It’s been laying on the table since this started and now it works again. I guess Arlo May have figured it out.

Re: Wireless Arlo Pro 2 will not record/detect motion

ArloPro2-2 — Sun, 02 Dec 2018 22:58:01 GMT

I’m sending mine back - very disappointed that this can’t be fixed. No solution offered on this forum. Communications seem to have ceased from Arlo. I guess you get what you pay for and I’ll be opting for a more expensive wired solution from an established brand.

Re: Wireless Arlo Pro 2 will not record/detect motion

ShayneS — Tue, 04 Dec 2018 22:23:09 GMT

@ArloPro2-2

What firmware is your base station & cameras currently running?

Re: Wireless Arlo Pro 2 will not record/detect motion

Gloryrob — Tue, 11 Dec 2018 04:00:24 GMT

Well this is what I figured out . My only camera that wasn’t recording or sending me alerts was my front garage camera where I have CVR service to it . So what I did I canceled my CRV service for about three weeks or so . In those three weeks my camera started to send me alerts and record. Just today I added CRV service again to my garage camera. And once again I’m not receiving alerts or recordings from that camera. Something happened with the last update or something going on .