topic Re: Re: Arlo Pro 2 not being recognized and failed to connect in Arlo Pro 2

Arlo Pro 2 not being recognized and failed to connect

searchers — Sat, 24 Nov 2018 22:33:27 GMT

One week ago, all my 5 outdoor cameras stopped working. Three have batteries (fully charged), and two are powered by wire plus battery. I clicked "remove device" for one of my cameras, then resynced it by the base. My system will not recognize the camera anymore. I clicked "add devise", but the camera is still not recognized.

All of my cameras are not working, even on live view.

Re: Arlo Pro 2 not being recognized and failed to connect

searchers — Sat, 24 Nov 2018 22:33:39 GMT

Continuing my problem with all 5 cameras not working for the past week, when I click "Live View" on any camera, I get a"Failed to Connect" message on the screen after 10 seconds.

Re: Re: Arlo Pro 2 not being recognized and failed to connect

jguerdat — Sat, 24 Nov 2018 22:33:49 GMT

It may be that the fastest thing to try is to reset the system. Remove everything from Settings, My Devices. Use the Add Device button (web) or + (app) to claim the base. Sync the cameras. Update firmware as you go if prompted.

Re: Re: Arlo Pro 2 not being recognized and failed to connect

jguerdat — Sat, 24 Nov 2018 22:33:58 GMT

What have you tried? Details.