topic Re: App not showing videos in library in Arlo Pro 2

App not showing videos in library

Orrfamily — Wed, 21 Nov 2018 17:59:11 GMT

I know there was recordings at 1 am but it is only showing videos from 6:43 am and on. Now an hour later it is only showing videos from 8:55 am. Where are my videos.

Re: App not showing videos in library

Orrfamily — Wed, 21 Nov 2018 18:17:06 GMT

It’s deleting videos as videos are coming in..

Re: App not showing videos in library

Rhudel — Wed, 21 Nov 2018 20:31:43 GMT

I’m also experienceing the cloud deleting my recordings after 2 hours. Started today. Also, I’ve been a premier customer since July 2018. And customer service thinks I’m basic..

Two different problems, none of which has been resolved with customer service.

Re: App not showing videos in library

Rhudel — Wed, 21 Nov 2018 21:26:32 GMT

1 problem fixed.

After updating the Arlo app today with the latest update on iPhone and iPad my cloud recordings are finally visible. No longer deleting or hiding videos after 2 hours.