topic Re: Arlo Pro2 Base Station questions in Arlo Pro 2

Arlo Pro 2 Base Station Is Offline Message

StuartMS — Wed, 14 Nov 2018 18:10:43 GMT

HI, My Arlo Pro 2 BAse station is off-line.

All lights are green. Its connected directly to the router (which is working), but I just get the "Your Basestation is off-line" message when I try to access the camers either from my Mac or Iphone. Ive re-started everything, but get get the same result.

I can see other folks have had a similar experiance but I cant see the solution.

System has been working fine for 3+ months, no changes have been made.

Any help appreciated.

Arlo Pro 2 Base Station Is Offline Message

jguerdat — Wed, 14 Nov 2018 18:10:54 GMT

Have you tried both the app and a browser?

Arlo Pro 2 Base Station Is Offline Message

StuartMS — Wed, 14 Nov 2018 18:11:05 GMT

Hi,

Yes, Safari 12.01 on an Imac running Mojave 10.14.1 and the app on my iphone v 2.6.1. Both let me into the system but when I look at any camera or go into Settings, MyDevices - the base station is offline. The middle light on the base station flashes occasionally, making me think its still sending data over the net?

Re: Arlo Pro2 Base Station questions

ShayneS — Wed, 21 Nov 2018 17:36:52 GMT

Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support