topic Re: Version 70.0.3538.102 (Official Build) (64-bit) in Arlo Pro 2

Chrome Flash Issues Version 68.0.3440.106

Dw4yne — Tue, 28 Aug 2018 13:49:35 GMT

I have tried every availble setting posted from 2017 and no fixes. I can't get my cameras to load. I have used the setting in this thread https://community.netgear.com/t5/Arlo-Pro/Arlo-Pro-cameras-will-not-stream-live-image/m-p/1333915#M18458 with the exception of the chrome://flags" (no quotes) and search for flash. I only get two options when searching for flash and those are. What's next, any other reccomendations?

Re: Chrome Flash Issues Version 68.0.3440.106

jguerdat — Tue, 28 Aug 2018 19:36:26 GMT

You now allow Flash by using theChrome settings:

https://support.google.com/chrome/answer/6258784?co=GENIE.Platform%3DDesktop&hl=en

Re: Chrome Flash Issues Version 68.0.3440.106

bubdog — Tue, 28 Aug 2018 19:39:30 GMT

Do we know if Arlo is working on removing flash? It has been obsoleted by all major browsers and Adobe will drop support for it in a couple years. It is a little frustrating to be forced to use flash when the entire web has been moving away for it for many years and you hardly see it anywhere anymore.

Re: Chrome Flash Issues Version 68.0.3440.106

Dw4yne — Tue, 28 Aug 2018 20:59:44 GMT

yea thanks but it still does not work..

Re: Chrome Flash Issues Version 68.0.3440.106

Dw4yne — Tue, 28 Aug 2018 21:02:29 GMT

I agree, why should we have to deal with the fact that ARLO can't write good enough code to do away with the out dated and insecure flash.

Re: Chrome Flash Issues Version 68.0.3440.106

urbanbeek — Tue, 18 Sep 2018 11:05:09 GMT

I need to one more camera to complete coverage of my home, I'm not going to buy it until I don't need to dance around my browser settings to use the service. It's a token gesture I know, but Arlo doesn't seem to care. Shame it's a great product.

Re: Chrome Flash Issues Version 68.0.3440.106

bilboy — Thu, 27 Sep 2018 15:53:14 GMT

I've tried all suggested fixes on this page and I can no longer use my cameras using a Chrome web browser.

This needs to be fixed ASAP!

Re: Chrome Flash Issues Version 68.0.3440.106

jguerdat — Thu, 27 Sep 2018 19:03:03 GMT

Actually, yes you can - I do it daily. Chrome 69 introduced another Flash wrinkle but it's my understanding that if you ignore the Flash warning at the top live view will still work. I found a setting that will get rid of the message. I'm not on a PC at the moment but try this:

//chrome:flags

Search for "ephemral" (I think).

change it to disabled.

Restart Chrome.

Re: Chrome Flash Issues Version 68.0.3440.106

Dw4yne — Thu, 27 Sep 2018 19:16:03 GMT

Still doesn't work..

Re: Chrome Flash Issues Version 68.0.3440.106

jguerdat — Thu, 27 Sep 2018 19:33:59 GMT

Sounds like a local issue. Might be worth reinstalling Chrome and/or creating another account to see if that changes anything.

Re: Chrome Flash Issues Version 68.0.3440.106

katoman57 — Mon, 15 Oct 2018 21:41:02 GMT

I've had my Arlo Pros for about 4-5 months and just started getting the message asking for an updated flash version when I click for live feed using chrome on windows 10 (no issues on android mobile app). Updated Flash twice, no help. I then made the above mentioned ephemeral change and it fixed the problem for me. Thanks jguerdat.

Re: Chrome Flash Issues Version 68.0.3440.106

bilboy — Tue, 16 Oct 2018 12:50:14 GMT

The ephemeral fix did NOT work for me.

Re: Chrome Flash Issues Version 68.0.3440.106

benevans — Tue, 13 Nov 2018 11:53:01 GMT

None o the suggestion raised here work. I've tried on sveral PCs now. I raised this issue on the phone with Arlo some weeks ago, they still have not fixed the issue and suggested I use IE, but that seems to have issues now as well. The solution would be to remove the need to use Flash - perhaps Arlo could suggest a roadmap for this?

Re: Chrome Flash Issues Version 68.0.3440.106

jguerdat — Tue, 13 Nov 2018 15:10:16 GMT

Since the topic here is for an old version of Chrome, what version are you using? Do you have the latest installed (v70.xxx)?

Re: Chrome Flash Issues Version 68.0.3440.106

benevans — Tue, 13 Nov 2018 15:53:44 GMT

I'm using Chrome version Version 70.0.3538.102 (Official Build) (64-bit) on all three of my PCs, each fails to run the Arlo services.

Re: Chrome Flash Issues Version 68.0.3440.106

jguerdat — Tue, 13 Nov 2018 19:14:50 GMT

What exactly are you having issues with using Chrome and Arlo?

Re: Version 70.0.3538.102 (Official Build) (64-bit)

benevans — Wed, 14 Nov 2018 11:44:35 GMT

This is the sequence I go through that ultimately fails:

1. Open Chrome

2. go to https://arlo.netgear.com/#/login

3. Enter username and password

4. Yellow bar appears at the top of the screen telling me I need to update flash

5. I update flash

6. Enter username and password (again) press enter - nothing happens

7. Small key appears top right of the chrome window

8. Small Jigsaw piece icon appears next to the Key symbol and I click on it

8. I click on allow flash

9. Enter username and password (again) press enter - nothing happens

Re: Version 70.0.3538.102 (Official Build) (64-bit)

jguerdat — Wed, 14 Nov 2018 14:34:12 GMT

#4 and 5 make no difference - you don't update Flash since Chrome has it built-in. Only udating Chrome will update the built-in Flash. That's where the chrome://flags/#enable-ephemeral-flash-permission and disable comes in - it gets rid of that notification.

The other part that makes Chrome work is to go into the Chrome settings, select Advanced, Privacy and Security, Content Settings, Flash. I leave mine on Ask First but have added [*.]netgear.com (be sure to use that syntax) as allowed.

Re: Version 70.0.3538.102 (Official Build) (64-bit)

benevans — Thu, 15 Nov 2018 18:37:28 GMT

Hi there,

I added [*.]netgear.com as you suggested, but that still didnt make any difference. It must be something to do with the Chrome version as my work laptop I've noticed is running and earlier chrome build - 68.0.3440.84 and works perfectly.

Also it works perfectly on all my PCs running the Microsoft Edge.

Are you running Version 70.0.3538.102 (Official Build) (64-bit)? as this seems to be the issue here?

Something else I have also noticed is if you click on the login but abouta dozen times eventually it goes into you camera dashboad but still doesnt display the camer conntent, so wierd. Anyway I've let Google know there is clearly an issue and I'll use MS Edge or Safari going forward.

p.s. it works fine in firefox as well.

Thanks, Ben

Re: Version 70.0.3538.102 (Official Build) (64-bit)

jguerdat — Thu, 15 Nov 2018 21:43:30 GMT

Not on my computer at the moment but it sounds like we have the same version. Guess you could try reinstalling Chrome.